EUC Desktop Support Specialist
hace 2 meses
About the Role:
We are seeking a highly skilled EUC Desktop Support Specialist to join our team at Iron Systems. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop devices, ensuring that our employees have the tools they need to succeed.
Key Responsibilities:
- Manage desktop device incidents through to resolution, ensuring minimal downtime and maximum productivity.
- Provide expert-level support for IMAC and desk-side services, including hardware and software troubleshooting and repair.
- Manage hard and soft break fix services for laptops and desktops, ensuring that all devices are functioning optimally.
- Support and maintain the configuration and installation of desktop devices, including patch updates, hardware replacements, and spares provided by vendors.
- Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.
- Ensure that each desktop device is installed with the appropriate desktop image, meeting company standards and security requirements.
- Monitor security profiles and anti-virus software on all desktop devices, taking prompt action in the event of non-compliance.
- Provide VIP support for desk-side issues, serving as the primary point of contact for all IT-related matters.
Requirements:
- Proven experience with Windows 7 OS and a strong understanding of desktop support principles.
- Knowledge of Active Directory and smart hands and feet support is a plus.
- Experience with supporting MAC devices and tablets is also a plus.
- Proficiency in a service management tool, such as ServiceNow.
- Expertise in EUC tools, remote support tools, MS Office, and Outlook is essential.
- Familiarity with Lync, VPN, and mobile device support is a plus.
- Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
- Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; a Bachelor's degree is preferred.
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