EUC Desktop Support Specialist

hace 2 meses


Tijuana, Baja California, México Iron Systems A tiempo completo

About the Role:

We are seeking a highly skilled EUC Desktop Support Specialist to join our team at Iron Systems. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop devices, ensuring that our employees have the tools they need to succeed.

Key Responsibilities:

  • Manage desktop device incidents through to resolution, ensuring minimal downtime and maximum productivity.
  • Provide expert-level support for IMAC and desk-side services, including hardware and software troubleshooting and repair.
  • Manage hard and soft break fix services for laptops and desktops, ensuring that all devices are functioning optimally.
  • Support and maintain the configuration and installation of desktop devices, including patch updates, hardware replacements, and spares provided by vendors.
  • Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Ensure that each desktop device is installed with the appropriate desktop image, meeting company standards and security requirements.
  • Monitor security profiles and anti-virus software on all desktop devices, taking prompt action in the event of non-compliance.
  • Provide VIP support for desk-side issues, serving as the primary point of contact for all IT-related matters.

Requirements:

  • Proven experience with Windows 7 OS and a strong understanding of desktop support principles.
  • Knowledge of Active Directory and smart hands and feet support is a plus.
  • Experience with supporting MAC devices and tablets is also a plus.
  • Proficiency in a service management tool, such as ServiceNow.
  • Expertise in EUC tools, remote support tools, MS Office, and Outlook is essential.
  • Familiarity with Lync, VPN, and mobile device support is a plus.
  • Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics is required; a Bachelor's degree is preferred.


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