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{"About JumpCloud": "JumpCloud is a leading provider of cloud-based identity and access management solutions. Our platform helps IT teams and Managed Service Providers (MSPs) centralize management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models.", "Job Summary": "We are seeking a highly motivated and experienced Salesforce Business Analyst to join our dynamic team. As a Salesforce Business Analyst at JumpCloud, you will play a pivotal role in optimizing and enhancing our Salesforce platform to support our business processes and objectives.", "Key Responsibilities": ["Collaborate with stakeholders to gather, document, and analyze business requirements related to Salesforce functionality and integration.", "Identify opportunities for process improvements and efficiencies within Salesforce and translate them into actionable recommendations.", "Work with technical teams to design and document solutions that meet business requirements while maintaining best practices and scalability.", "Configure and customize Salesforce features, including data models, Flows, custom fields, and validation rules, to align with business needs.", "Participate in solution design, provide feedback, highlight technical dependencies, and perform impact analysis.", "Analyze data, build reports and dashboards, and assist with data clean up.", "Perform thorough testing of new Salesforce features and enhancements to ensure they meet business requirements and are error-free.", "Maintain comprehensive documentation of Salesforce configurations, processes, and customizations.", "Communicate between development teams and the internal/external customer or end user.", "Qualifications": "Bachelor's degree in Business, Information Technology, or related field (or equivalent work experience).", "5+ years of hands-on experience as an Administrator with Salesforce is required.", "Experience with MuleSoft, Salesforce CPQ, and NetSuite is a plus", "Proven experience as a Salesforce Business Administrator in a SaaS or technology company.", "Salesforce Administrator or greater certification is a plus.", "Strong understanding of Salesforce capabilities throughout the various clouds", "Proficiency in data modeling, process automation, and workflow design.", "Excellent communication skills and ability to collaborate with cross-functional teams and stakeholders.", "Strong analytical and problem-solving abilities.", "Knowledge of agile project management methodologies is a plus.", "Why JumpCloud": "At JumpCloud, we are passionate about solving challenging technical problems and creating innovative solutions. We are committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.", "Location": "This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.", "Equal Opportunity Employer": "JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, national origin, age, disability, or any other protected characteristic.", "How to Apply": "Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.", "Language": "en-US"}
