Pod Leadership Role

hace 2 meses

Guadalajara, Jalisco, México Holland Properties A tiempo completo
Pod Leader Job Description

We are seeking an experienced and dynamic Pod Leader to join our team at Holland Properties, Inc.

This role is responsible for the management and control of all assigned properties and owners. As a Pod Leader, you will lead the development and implementation of a property management plan and maintenance of properties, assess pod performance, KPI's, and develop team growth through training.

The ideal candidate will have excellent organizational and interpersonal skills, leadership, time management, attention to detail, and be able to create synergy in their pod by helping their team members partner and work as a team.

Core Employee Values
  • Commitment to Success: Seeing the solution through to completion, benefiting our Owners, Tenants, Vendors, and Company.
  • Integrity: Always doing the right thing.
  • Innovation: We embrace change, value new ideas, and empower our team to make a positive difference through continuous learning and improvement.
  • Empathy: Putting ourselves in the other person's shoes; Owner, Tenant, Vendor, and Coworker.
  • Effective Communication: Documentation and communication that is clear, concise, timely, and collaborative.
Duties and Responsibilities
  1. Set goals and deadlines for your team's performance in ways that contribute to the company's objectives and vision.
  2. Organize workflows and ensure employees understand their duties or delegated tasks.
  3. Monitor employee productivity, conduct one-on-one meetings to build rapport, hold accountability, and provide constructive feedback.
  4. Review team performance periodically, with the aid of reports and other tools.
  5. Oversee and ensure the company processes and procedures are being followed correctly.
  6. Coach employees by creating SMART action plans and properly follow up.
  7. Continuously develop team members and ensure best practice and innovation is maintained.
  8. Complete administrative work related to leading their pod.
  9. Be the main point of contact for Owners and educate them on company policies, processes, and procedures.
  10. Be the main point of contact for Tenant and Owner escalations.
  11. Oversee any eviction or legal proceedings and keep owners fully updated.
  12. Be accountable for resolving day-to-day issues within their pods.
  13. Collaborate with management and operational support teams.
Requirements for the Position

The ideal candidate will have:

  • Proven leadership skills.
  • 1 year of experience working for a Property Management company in the US (preferred).
  • Min. 2 years of experience leading high-performing teams (required).
  • Excellent oral and verbal communication.
  • Ability to foster good relationships with clients and customers, as well as internal team members.
About Us

Holland Properties, Inc. is a growth company that looks for team members to grow with it. We offer a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development.

Salary: $80,000 - $110,000 per annum based on location and experience.

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