Localization Project Coordinator

hace 4 días

Ciudad de México, Ciudad de México Welocalize, Inc. A tiempo completo
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Localization Project Coordinator at Welocalize, Inc. This is an exciting opportunity to work with a global leader in the localization and translation industry.

Key Responsibilities
  • Project Management
    • Assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team to ensure client requests are met in a timely manner.
    • Support the project completion process through the development and use of language tools and pilot processes.
  • Client Communication
    • Communicate project information to necessary parties in a clear, concise, and professional manner.
    • Convey specific client requests effectively to Project managers.
  • Financial Management
    • Responsible for registering the correct information from clients when creating projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule.
  • Sales and Business Development
    • Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted, and price-per-project of existing clients.
    • Discusses and plans sales strategies for existing clients with the Business Developers.
    • Detects new sales opportunities bringing add-on business and retaining existing accounts.
  • Administrative Tasks
    • Prepares quotes and calculates turnaround times for clients (administrative management).
    • Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate.
    • Monitors client satisfaction and any increases/decreases in their use of services. Provides feedback on perceived client satisfaction and service completion.
    • Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins.
    Requirements
    • Education and Experience
      • Essential: Middle or higher-level vocational training in administration or university degree.
      • Desirable: Master's Degree.
      • Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields.
    • Skills and Knowledge
      • Essential: Fluent in English, excellent oral and written communication, and comfortable speaking to clients at all levels, via phone or video call.
      • Desirable: Knowledge of other languages.
      • Essential: Total command of Microsoft Office.
      • Desirable: Knowledge of XTM and/or Phrase, and FineReader.

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