Customer Service Representative, UST Global

hace 4 semanas


Guadalajara, Jalisco, México Ust Global A tiempo completo

UST Global busca a un Customer Service Associate para su sede en Guadalajara. En este rol, tendrás la oportunidad de brindar un servicio excepcional a nuestros clientes a través del Centro de Servicio al Cliente.

La jornada laboral será de 8am-6pm CST USA y podrás trabajar con horarios relacionados. Recibirás llamadas entrantes, respondes a solicitudes de llamadas salientes, documentas todas las interacciones en los sistemas de seguimiento y tramite, contestas preguntas de los clientes dentro de un plazo determinado y actúas como enlace entre el departamento de reclamos y los proveedores.

Si eres una persona amable, detallista y resolutiva, esta es tu oportunidad para crecer en nuestra empresa y aprender sobre el sector de la atención al cliente.

Necesitamos que tienes:

  • Degree de escuela secundaria obligatorio, título universitario preferido.
  • 2-3 años de experiencia relevante en operaciones de reclamos sanitarios o 2-3 años de experiencia en un entorno de centro de llamadas.
  • Antecedentes de experiencia previa en centro de llamadas o servicio al cliente.
  • Puedes trabajar bajo mínimos supervisión directa.
  • Mantén una comprensión integral y actualizada de los beneficios cubiertos, normas de codificación y pago y contratos.
  • Comunicación verbal y escrita excelente.
  • Atención al detalle y habilidades de resolución de problemas.
  • Algunas experiencias en entornos de servicio al cliente se valoran positivamente.
  • Competencia en español y habilidades de expresión escrita prefiriéndose.

Beneficios:

  • Vacaciones iniciando en catorce (14) días de vacaciones a partir de la fecha de inicio.
  • Vacaciones premium.
  • Holocausto.
  • Bono navideño de treinta (30) días de salario.
  • Boletos mensuales para comida.
  • Fondo de ahorros.
  • Inversión en seguros de salud, dental y vida.
  • Personal tres (4) días por año para tiempo personal.
  • Tres (3) días por año pagos de licencia médica.
  • Tres (3) días por año pagos de luto.

Sobre nosotros:

No somos solo una compañía de servicios globales; somos un equipo humano comprometido con mejorar vidas de manera significativa. Nuestro objetivo es transformar la forma en que trabajamos juntos mediante la adopción de tecnologías innovadoras y procesos ágiles.

Nuestra filosofía está basada en tres pilares fundamentales: Humildad, Humanidad e Integridad. Estos valores nos inspiran a crear una cultura centrada en las personas, donde todos podemos crecer profesionalmente y contribuir al bienestar de los demás.

Salario estimado: $25,000-$35,000 anual. Puede variar dependiendo de tus habilidades, experiencia y ubicación.



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