Customer Service Representative, UST Global
hace 4 semanas
UST Global busca a un Customer Service Associate para su sede en Guadalajara. En este rol, tendrás la oportunidad de brindar un servicio excepcional a nuestros clientes a través del Centro de Servicio al Cliente.
La jornada laboral será de 8am-6pm CST USA y podrás trabajar con horarios relacionados. Recibirás llamadas entrantes, respondes a solicitudes de llamadas salientes, documentas todas las interacciones en los sistemas de seguimiento y tramite, contestas preguntas de los clientes dentro de un plazo determinado y actúas como enlace entre el departamento de reclamos y los proveedores.
Si eres una persona amable, detallista y resolutiva, esta es tu oportunidad para crecer en nuestra empresa y aprender sobre el sector de la atención al cliente.
Necesitamos que tienes:
- Degree de escuela secundaria obligatorio, título universitario preferido.
- 2-3 años de experiencia relevante en operaciones de reclamos sanitarios o 2-3 años de experiencia en un entorno de centro de llamadas.
- Antecedentes de experiencia previa en centro de llamadas o servicio al cliente.
- Puedes trabajar bajo mínimos supervisión directa.
- Mantén una comprensión integral y actualizada de los beneficios cubiertos, normas de codificación y pago y contratos.
- Comunicación verbal y escrita excelente.
- Atención al detalle y habilidades de resolución de problemas.
- Algunas experiencias en entornos de servicio al cliente se valoran positivamente.
- Competencia en español y habilidades de expresión escrita prefiriéndose.
Beneficios:
- Vacaciones iniciando en catorce (14) días de vacaciones a partir de la fecha de inicio.
- Vacaciones premium.
- Holocausto.
- Bono navideño de treinta (30) días de salario.
- Boletos mensuales para comida.
- Fondo de ahorros.
- Inversión en seguros de salud, dental y vida.
- Personal tres (4) días por año para tiempo personal.
- Tres (3) días por año pagos de licencia médica.
- Tres (3) días por año pagos de luto.
Sobre nosotros:
No somos solo una compañía de servicios globales; somos un equipo humano comprometido con mejorar vidas de manera significativa. Nuestro objetivo es transformar la forma en que trabajamos juntos mediante la adopción de tecnologías innovadoras y procesos ágiles.
Nuestra filosofía está basada en tres pilares fundamentales: Humildad, Humanidad e Integridad. Estos valores nos inspiran a crear una cultura centrada en las personas, donde todos podemos crecer profesionalmente y contribuir al bienestar de los demás.
Salario estimado: $25,000-$35,000 anual. Puede variar dependiendo de tus habilidades, experiencia y ubicación.
-
Clinical Data Provisioning Manager
hace 3 semanas
Guadalajara, Jalisco, México Ust Global A tiempo completoRole OverviewThe Revenue Cycle Provisioning Analyst will play a vital role in ensuring the smooth operation of our revenue cycle systems. This position requires a detail-oriented individual with excellent analytical skills to monitor, track, and coordinate incident/service requests to closure.Key ResponsibilitiesLead status calls with key markets and vendors...
-
Cloud Infrastructure Specialist
hace 2 meses
Guadalajara, Jalisco, México Ust A tiempo completoService Desk 1.5 Role at USTWe are seeking a skilled Cloud/Infra Engineer to join our team as a Service Desk 1.5. This role involves monitoring customer infrastructure, identifying failures, and mitigating issues by raising tickets with defined priority and severity.The ideal candidate will have strong communication skills, technical experience with Azure...
-
Technical Program Lead
hace 1 mes
Guadalajara, Jalisco, México Ust Global A tiempo completoDiscover a new challenge with UST Global, a company that transforms lives through technology.We are seeking a seasoned Technical Program Manager to lead our client's firmware development projects in Mexico.The ideal candidate will possess 3+ years of experience in technical program management, with a strong background in Azure DevOps, Microsoft PM tools, and...
-
Customer Service Representative
hace 4 semanas
Guadalajara, Jalisco, México Insulet Corporation A tiempo completoUnlock Your Potential in a dynamic and innovative environment at Insulet Corporation!We're seeking a highly motivated and performance-driven individual to join our Product Support team as a Customer Service Representative I. In this role, you'll play a crucial part in delivering exceptional customer experiences and ensuring the success of our customers who...
-
Associate BPM Lead
hace 2 meses
Guadalajara, Jalisco, México Ust Global A tiempo completoJob Title: Associate BPM Lead - Medical Translation SpecialistJob Summary:We are seeking a skilled Associate BPM Lead - Medical Translation Specialist to join our team at UST Global. As a key member of our global healthcare solutions team, you will play a vital role in providing high-quality medical translation services to our clients.Translate written...
-
Customer Service Representative
hace 3 semanas
Guadalajara, Jalisco, México Hrpv Human Resources Puerto Vallarta A tiempo completoWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Hrpv Human Resources Puerto Vallarta in Guadalajara, Jalisco.As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction. To excel in this role,...
-
Enterprise IAM Solutions Architect
hace 2 meses
Guadalajara, Jalisco, México Ust Global A tiempo completoJoin UST Global, a global digital transformation solutions provider, in an exciting opportunity to drive Enterprise Identity and Access Management (IAM) forward. We are seeking an experienced Solutions Architect to lead the design and implementation of our IAM solutions.About the Role:As an IAM Solutions Architect at UST Global, you will be responsible for...
-
Expert Business Solution Developer
hace 4 semanas
Guadalajara, Jalisco, México Ust Global A tiempo completoJob Description:We are seeking an experienced Business Analyst to join our team at UST Global. As a key member of our organization, you will play a vital role in helping us drive business growth and success.About the Role:Work closely with cross-functional teams to analyze and improve business processes and data logic.Analyze and resolve disputes, respond to...
-
IAM Access Administration Lead
hace 2 meses
Guadalajara, Jalisco, México Ust Global A tiempo completoRole OverviewWe are seeking a skilled IAM Access Administration Lead to join our team. In this role, you will be responsible for improving current processes and systems, fixing what's broken, measuring performance, understanding downstream dependencies, and working to 'get things right.'Key ResponsibilitiesCollaborate with Technical Owners to gather User...
-
Customer Service Representative
hace 3 semanas
Guadalajara, Jalisco, México Herbalife Internacional De México A tiempo completoAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team in Guadalajara, Mexico.As a Customer Service Representative, you will be responsible for providing exceptional support to our clients, resolving their queries and concerns in a timely and professional manner.
-
Network Infrastructure Specialist
hace 2 meses
Guadalajara, Jalisco, México Ust Global A tiempo completo**Job Summary**We are seeking a skilled Network Engineer to join our team in Mexico. The successful candidate will be responsible for maintaining and enhancing our network infrastructure, ensuring continuity of operations and optimal performance.**Key Responsibilities:**Provision and maintain all Network components and servicesReport Network...
-
Cloud Infrastructure Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ust A tiempo completoAt UST, we are a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries.We help our clients create transformative experiences and human-centered solutions for a better world by embedding innovation and agility into everything they do.This role is an opportunity to engage clients as the first point of...
-
Customer Service Representative
hace 2 meses
Guadalajara, Jalisco, México Amcor Flexibles Latinamerica México A tiempo completoAmcor Flexibles Latinamerica México seeks a skilled Customer Service Representative to join its team.Key Responsibilities:• Monitor and manage customer orders, ensuring timely delivery and quantity requested.• Collaborate with sales and planning to resolve issues and negotiate new orders.• Develop and maintain strong relationships with clients,...
-
Customer Service Representative in Guadalajara
hace 2 meses
Guadalajara, Jalisco, México Digital Risk, Llc. A tiempo completo**Job Summary**Mphasis is seeking a highly skilled Customer Service Representative to join our team in Guadalajara. As a Customer Service Representative, you will be responsible for processing customer purchase orders, following up on transactions, and providing exceptional customer service. **Key Responsibilities**Process customer purchase orders and follow...
-
Customer Support Specialist
hace 1 mes
Guadalajara, Jalisco, México Ust A tiempo completoAbout USTAs a born-digital company, UST has been transforming lives through the power of technology since its inception. With a presence in over 30 countries and a team of 29,000+ experts, we offer innovative solutions to our clients and partners.We're a mission-driven organization that empowers our teams to innovate and act nimbly. Our goal is to create...
-
Customer Service Representative Position in Guadalajara
hace 2 semanas
Guadalajara, Jalisco, México Tata Consultancy Services (Tcs) A tiempo completoTata Consultancy Services (TCS) is a leading IT services company that offers a Full-time customer representative position available in Guadalajara. This role requires a strong focus on customer satisfaction and provides an opportunity to work with a global organization.Key RequirementsA minimum of 1 year experience as a customer representative is required...
-
Customer Service Representative
hace 3 semanas
Guadalajara, Jalisco, México Fedex Lac A tiempo completoJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at FedEx Lac.About the Role:This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has excellent communication skills. As a Customer Service Representative, you will be responsible for handling customer...
-
Customer Service Representative
hace 1 mes
Guadalajara, Jalisco, México Cognizant A tiempo completoOverviewWe are seeking an exceptional individual to join our team as a Customer Service Representative, providing top-notch support to our clients.About the RoleThis is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences. As a Customer Service Representative, you will be responsible for handling inbound...
-
Cloud Infrastructure Support Specialist
hace 2 meses
Guadalajara, Jalisco, México Ust A tiempo completoAbout USTBorn digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting...
-
Customer Service Representative with English Fluency
hace 2 meses
Guadalajara, Jalisco, México Wipro A tiempo completo**Wipro**, a global leader in information technology, consulting and business process services, is looking for an experienced Customer Service Representative to join its team.We offer a permanent, full-time position with attractive benefits, including life insurance, major medical expenses coverage, dental and vision insurance, and a $1000 pantry voucher.The...