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Business Operations Specialist

hace 1 mes

Guadalajara, Jalisco, México Traba A tiempo completo
Empower Businesses and Workers with Traba

We're revolutionizing the staffing industry with a marketplace that connects businesses with reliable talent, providing workers with flexible and meaningful opportunities. As a Business Operations Specialist, you'll play a crucial role in ensuring our daily operations run smoothly and efficiently.

Key Responsibilities:
  • Monitor daily operations and ensure all shifts are executed flawlessly
  • Coordinate with Territory Operations Manager to understand customer needs and shape daily operations
  • Provide a positive and trusted experience for workers on our platform
  • Resolve support issues in a timely manner to ensure customer satisfaction
  • Communicate with and manage workers effectively to deliver the required workforce
  • Identify opportunities to improve processes, tooling, and product to increase efficiency
Requirements:
  • 2+ years of professional experience in a customer success, business support, or similar role
  • Proven ability to balance multiple critical tasks, work under pressure, and deliver against deadlines
  • Ownership mentality and strong work ethic
  • Enthusiastic and positive attitude with strong customer empathy and care for workers
  • Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
What We Offer:
  • Competitive pay with opportunities for growth and rewards
  • Chance to work with a highly competent team to grow as a professional
  • Remote work opportunity with potential for on-site work in the future
  • Rotating shifts, including early mornings and weekends, with flexibility required

We're an Equal Opportunity Employer, dedicated to promoting diversity and inclusion in the workplace. Our values include Dream Big, Olympian's Work Ethic, Growth Mindset, and Customer Obsession.