Customer Service Representative
hace 4 semanas
We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at American Express. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing personalized solutions to their needs, and driving customer loyalty.
Key Responsibilities- Customer Service: Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured customer care environment with a keen focus on driving a customer-first mentality.
- Consultation: Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
- Upselling/Cross-Selling: Add value for our customers through unexpected relevant recommendations of product offers/benefit enrollments that deepen customer engagement and loyalty.
- Problem-Solving: Address general and account-specific customer inquiries, including statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
- Performance Metrics: Meet and exceed performance goals that include, but are not limited to, sales rates, quality goals, compliance regulations, and productivity targets, as well as customer performance metrics.
- Strong Communication Skills: Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
At American Express, we are committed to providing our customers with the best possible experience. We believe that our colleagues are the key to delivering this experience, and we are looking for talented individuals who share our passion for customer service and our commitment to excellence.
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