Customer Service Representative

hace 2 días


Xico, México Fedex Express Lac A tiempo completo
{"title": "Customer Service Representative", "content": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring seamless delivery of our services.

Key Responsibilities:

  • Provide over-the-counter and phone-based customer service, resolving issues and answering questions regarding FedEx products and services.
  • Assist customers with package tracing, customs-related issues, and other concerns.
  • Prepare and maintain accurate records and files, including airway bills and customs documentation.
  • Work closely with the Station Ops Manager to provide administrative and clerical support.
  • Ensure packages are properly labeled, wrapped, and insured, and comply with customs regulations.

Requirements:

  • High School degree or equivalent.
  • Previous experience in customer service, clerical, or administrative roles.
  • Excellent communication, organizational, and human relations skills.
  • Ability to lift 70 lbs and maneuver packages up to 150 lbs with assistance.
  • Fluency in English and local language, with a minimum TOEIC score of 450.

About FedEx Express Latin America and Caribbean Division:

FedEx is a world-class company recognized for its commitment to excellence, innovation, and customer satisfaction. We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

", "lang_code": "en-US"}

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