Store Manager

hace 5 días

Ciudad de México, Ciudad de México AMERICAN EAGLE OUTFITTERS INC. A tiempo completo

Job Summary:

The Store Manager is a key leadership role responsible for the overall success of the store. This individual will lead a high-performing team to achieve sales goals, maintain brand standards, and deliver operational excellence.

Key Responsibilities:

Leadership

  • Develop and implement a compelling vision and purpose that aligns with American Eagle Outfitters' core values.
  • Model customer service standards and lead the team to achieve exceptional customer experiences.
  • Establish clear expectations and hold the team accountable for achieving brand, performance, and behavior standards.
  • Build and maintain effective relationships with associates, peers, and supervisors to drive positive change.
  • Lead the management team through effective implementation of performance management tools and processes.
  • Conduct productive weekly leadership meetings to drive business strategy.
  • Seek personal learning and development opportunities to enhance leadership skills.

Drive for Results

  • Develop and execute the store business plan to drive KPI results and maximize business opportunities.
  • Manage controllable components of the P&L to achieve financial and expense targets.
  • Analyze reporting and sales trends to make strategic business decisions.
  • Train and develop the team on business acumen to drive business performance.
  • Lead the use of technology to enhance customer engagement and drive KPI results.
  • Evaluate store sales and payroll goals daily and make scheduling adjustments as needed.
  • Build customer loyalty through in-store experiences and email capture.

Talent Management

  • Recruit, hire, develop, and retain a high-performing management and associate team.
  • Teach, train, and coach the store management team to develop future leaders.
  • Provide ongoing performance feedback and coaching to improve LOD skills and job accountabilities.
  • Develop succession plans to ensure career paths for all associates.
  • Lead the annual review process for store management and associate team.
  • Manage compensation decisions in partnership with the District Manager.
  • Drive employee engagement by recognizing and rewarding outstanding performance.
  • Ensure the store management team adheres to and enforces all employment practices and policies.
  • Recognize and resolve customer and performance issues in a timely manner.

Visual & Operational Execution

  • Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, and fitting room.
  • Lead visual directives to ensure seamless execution of floorsets and merchandising moves.
  • Generate and analyze merchandise reports to maximize presentation and drive sales.
  • Supervise the efficient handling of merchandise, including shipment receipt and processing, floorsets, markdown optimization, and replenishment systems.
  • Oversee daily operational procedures to ensure efficiency and compliance.
  • Ensure store audit compliance and shrink results meet company loss prevention standards.

Requirements:

  • Minimum high school education or equivalent.
  • Minimum of 3 years of retail or equivalent management experience preferred.
  • Strong prioritizing, interpersonal, problem-solving, and planning skills.
  • Knowledge and understanding of employment laws, including compliance with federal, state, and local requirements.
  • Demonstrated ability to manage complex and competing priorities.
  • Strong communication, presentation, delegation, and follow-up skills.
  • Demonstrated conflict management and resolution skills.
  • Demonstrated proficiency in training, sales generation, and leading functional teams.
  • Demonstrated ability to analyze business trends and reporting to drive sales.
  • Demonstrated ability to coach, provide feedback, and manage substandard performance.
  • Demonstrated ability to communicate effectively with customers and store team.
  • Demonstrated ability to work in a fast-paced and deadline-oriented environment.
  • Ability to work a flexible schedule to meet business needs.
  • Ability to perform Essential Job Functions.
  • Computer and technology proficient.

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