Assistant Store Manager

hace 5 días

Ciudad de México, Ciudad de México American Eagle Outfitters A tiempo completo
Job Summary

The Assistant Store Manager supports the Store Manager in the daily operations of the store, driving sales growth, meeting merchandising brand standards, and delivering operational excellence through effective leadership of a high-performing team.

Key ResponsibilitiesLeadership
  • Lead by example, motivating and inspiring the team by communicating a compelling vision and purpose that encompasses American Eagle Outfitters' Core values.
  • Act as the leader on duty, consistently modeling the brand's customer service standards and Customer First selling behaviors.
  • Communicate clear expectations and hold the store team and self accountable for achieving all brand, performance, and behavior standards.
  • Build effective relationships with associates, peers, and supervisors to develop a high-performing team and customer-centric culture.
  • Participate in productive weekly leadership meetings.
  • Proactively seek personal learning and development opportunities to build leadership skills and enhance individual performance.
Drive for Results
  • Support the Store Manager in executing the short and long-term store business plans to drive KPI results and maximize business opportunities, including CRM, Loyalty, and technology.
  • Manage payroll and schedule adjustments effectively to maximize productivity and achieve daily/hourly targets.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • Effectively use technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media).
  • Contribute to the achievement of all store financial, revenue, and expense targets.
  • Build customer loyalty through in-store experience, utilization of social media, and email capture.
Talent Management
  • Recruit, hire, develop, and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business.
  • Train, develop, and coach the associate team; provide an appropriate level of performance feedback to increase confidence and capability.
  • Support the annual review process for sales associates.
  • Drive employee engagement by recognizing and rewarding employees for outstanding performance.
  • Execute all Division of Responsibility as assigned by the Store Manager.
  • Ensure that the associate team adheres to all employment practices and policies.
  • Proactively identify customer and performance issues and communicate them to store management in a timely manner; collaborate to develop and implement a plan for resolution.
Visual & Operational Execution
  • Maintain company brand standards of neat, clean, and organized sales floor, cash wrap, and fitting room, ensuring the store environment is safe for employees and customers.
  • Ensure all visual directives, including mapping and floorset, are properly planned, scheduled, and executed seamlessly within the allotted timeframe.
  • Generate and analyze merchandise reports and make necessary brand-appropriate merchandising moves to maximize presentation and drive sales.
  • Manage the efficient and productive handling of all merchandise from shipment receipt and processing, floor-sets, markdown optimization, and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
  • Execute all daily operational procedures and support the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
Requirements
  • Minimum high school education or equivalent.
  • 2+ years of retail or equivalent management experience preferred.
  • Ability to develop and train others.
  • Demonstrated time management, prioritizing, organizing, and problem-solving skills.
  • Demonstrates business acumen.
  • Demonstrated ability to communicate effectively with customers and store team.
  • Demonstrated ability to handle multiple tasks and work in a fast-paced and deadline-oriented environment.
  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights, and weekends.
  • Ability to perform all Essential Job Functions.
  • Computer and technology proficient.

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