Digital Transformation Consultant Sr

hace 7 días


Ciudad de México, Ciudad de México Atos SE A tiempo completo

About Us at Eviden

We are Eviden, part of the Atos Group, offering a global presence in over 47 countries and a strong annual revenue of circa €5 billion. Our mission is to deliver data-driven digital transformation to our clients.

Job Description: Technical Consultant

The primary role of the Technical Consultant is to collaborate closely with customers to understand their business and technical requirements, develop proposals for solutions and lead the technical implementation of these solutions. This position requires a strong background in Service Management technical delivery, especially in areas such as CMDB/Discovery/Service Mapping/ITOM.

Eligibility Requirements

Only Mexican citizens can apply for this position.

Your Responsibilities at Eviden:

You will provide creative solutions to address business challenges by combining customer requirements, ServiceNow technology, ITSM/ITIL process gaps, and cultural factors.

Key Skills Needed
  1. Main focus area: ServiceNow CMDB/Discovery/Service Mapping/ITOM.
  2. Other key areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.).
  3. Conducting and leading functional design workshops, creating design specifications based on out-of-the-box functionality and customer needs.
  4. Customer engagement around the technical solution, validating customer requirements.
  5. Transforming 'solutionised' customer requirements into actual business results.
  6. Collaboration with Pre-Sales and Technical Architecture teams to deliver client presentations, workshops and technical support.
  7. Hands-on technical delivery of cost-effective ServiceNow solutions using technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc).
Your Qualifications and BackgroundEducation:

Bachelor's degree in computer science or a related field is required.

Years of Experience:

A minimum 12-18 months of experience with the Service-now.com platform, combined with 3+ years of similar ITOM toolsets experience.

Required Skills:
  1. Providing creative solutions to business problems, working with ITSM processes, metrics, and KPIs.
  2. Proficiency in web technologies like HTML, CSS, XML, JavaScript/AJAX and integrating with ServiceNow.
  3. Familiarity with technical components such as LDAP, VPN, SSL, and other relevant technologies.
  4. Leadership experience in managing small teams and projects.
  5. Ability to document complex information on multiple levels, including technical and customer-focused material.
PREFERRED SKILLS
  1. ServiceNow knowledge of products like ITOM (IT Operations Management), Event management, Discovery, CMDB is essential.
Certifications:
  1. ITIL v2 or V3 Foundations certification.
  2. CSAI certification.
  3. ITSM certification.


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