Process Optimization Engineer for Customer Experience

hace 1 semana


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

As a Technical Intern at Hewlett Packard, you will be part of a multi-disciplinary team driving process improvement initiatives. Your key responsibilities will include participating in initiatives to optimize operational processes related to the Support Efficiency for the PC business.

**Key Responsibilities:**

  • Support Support Efficiency initiatives that involve one or more functions and project teams to drive process improvement for products or service offerings.
  • Collects, consolidates, and charts data from testing and process results for assigned portions of product and solution areas to identify trends and issues; learns and practices basic root-cause analysis.
  • Generates documentation in accordance with provided plan and detailed specifications, including budgets, resource allocation plans, and other support requirements.
  • Supports project communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating documentation.

**Education and Experience Required:**

  • High School Degree 4th Year of University completed-typically a technical degree specialization.
  • Structured Query Language (SQL)
  • Microsoft Excel, intermediate level
  • Statistical programming language & Statistical process controls
  • Machine learning
  • Data visualization
  • Data collection and cleaning
  • Communication
  • Critical thinking
  • Problem-solving


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