Process Optimization Engineer for Customer Experience
hace 1 semana
As a Technical Intern at Hewlett Packard, you will be part of a multi-disciplinary team driving process improvement initiatives. Your key responsibilities will include participating in initiatives to optimize operational processes related to the Support Efficiency for the PC business.
**Key Responsibilities:**
- Support Support Efficiency initiatives that involve one or more functions and project teams to drive process improvement for products or service offerings.
- Collects, consolidates, and charts data from testing and process results for assigned portions of product and solution areas to identify trends and issues; learns and practices basic root-cause analysis.
- Generates documentation in accordance with provided plan and detailed specifications, including budgets, resource allocation plans, and other support requirements.
- Supports project communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating documentation.
**Education and Experience Required:**
- High School Degree 4th Year of University completed-typically a technical degree specialization.
- Structured Query Language (SQL)
- Microsoft Excel, intermediate level
- Statistical programming language & Statistical process controls
- Machine learning
- Data visualization
- Data collection and cleaning
- Communication
- Critical thinking
- Problem-solving
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