Strategic CRM Analyst for Global Commercial Success
hace 5 días
Unlock your potential as a Strategic CRM Analyst at Gates Corporation, where innovation meets collaboration.
We're seeking an ambitious and forward-thinking professional to join our global team in our Santa Fe office. As a key member of our LATAM Commercial Teams, Systems, and Processes, you will be responsible for driving maximum adoption, effective training, and accurate and reliable data.
**Key Responsibilities:**
• Champion Oracle Sales Cloud (CRM) to assist field sales management and streamline business processes.
• Lead region-wide promotion and training of the CRM to drive consistent use and adoption, ensuring alignment with global requirements.
• Manage and train on sales systems and databases (Oracle Sales Cloud, OTBI).
• Develop strategic roadmaps and execution requirements to improve user experience for customers and customer-facing employees.
• Foster a culture of continuous improvement by documenting current-state processes and implementing business process improvement solutions.
• Facilitate workshops using project management, continuous improvement, and change management principles.
• Collaborate with key stakeholders to understand business requirements, aligning needs across divisions, functions, and regions.
**Requirements:**
• 5-7 years of Sales Enablement/Operations or related work experience.
• Strong track record of continuously improving business processes and managing change initiatives.
• Excellent written and verbal communication skills, with strong listening skills.
• Skilled at facilitating current-state workshops, gathering business requirements, and managing change/improvement projects.
• Proven ability to work effectively across all levels of the organization, with excellent prioritization skills and decision-making abilities.
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