Principal User Researcher – Consumer Experience Specialist

hace 3 semanas

Ciudad de México, Ciudad de México Western Digital A tiempo completo

Job Summary

Western Digital is seeking a highly skilled Principal User Researcher to join our Consumer Experience team. As a key member of our User Experience Research team, you will drive world-class consumer research initiatives, enabling our cross-functional teams to make informed decisions that define the future of Western Digital products.

Key Responsibilities

  • Lead end-to-end user research activities, overseeing study design, participant recruitment, moderation, analysis, and delivery of insights.
  • Manage multiple concurrent research projects, ensuring outcomes meet high-quality standards and are delivered within established timelines.
  • Collaborate closely with internal teams, including product management, industrial design, product marketing, marketing creative, packaging, business development, and product operations, to identify research needs and develop well-structured research plans.
  • Conduct various forms of user research, encompassing both qualitative and quantitative methods such as user interviews, usability testing, brand and competitor testing, and product testing to glean insights that address specific business inquiries.
  • Foster strong relationships with key stakeholders across departments, ensuring effective communication of research findings.
  • Utilize analytical tools such as Excel, Python, R, SQL, SPSS, etc., to distill insights from quantitative user research, such as willingness to pay and demand generation analyses.
  • Present findings in clear and compelling formats, fostering collaboration among teams, facilitating meaningful discussions, and motivating actionable decision-making.

Requirements

  • BA/BS degree with 3+ years of relevant experience in qualitative and quantitative user research.
  • Proven track record of successfully leading end-to-end research activities in a fast-paced environment.
  • In-depth knowledge of various survey tools and methodologies.
  • Demonstrated ability to effectively manage concurrent research projects.
  • Strong sense of ownership and capability to drive projects to completion with minimal guidance or supervision.
  • Proven aptitude for supporting and mentoring teammates in research methods, fostering a collaborative and knowledge-sharing environment within the team.
  • Exceptional communication and presentation skills, with the ability to convey research findings effectively to stakeholders.
  • Excellent strategic thinking, decision-making, and problem-solving abilities.
  • Proficiency in analytical tools such as Excel, Python, R, SQL, SPSS, and statistical modeling.

About Western Digital

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion, sex, gender, age, national origin, sexual orientation, medical condition, marital status, physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution.

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