Senior UX Researcher

hace 1 semana

Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

About the Role

We're seeking a Senior UX Researcher to join our Zillow Home Loans user research team. As a key member of our team, you'll drive research and design strategy to craft phenomenal customer experiences. You'll provide our data-hungry team with meaningful customer insights and work with designers to evaluate experience outcomes.

Key Responsibilities

  • Apply appropriate research methods to investigate and tackle ambitious customer problems
  • Synthesize and frame customer needs to guide product strategy and innovation
  • Advocate for customer needs throughout the design process and ensure they align with business initiatives
  • Work closely with marketers, designers, product managers, and engineers
  • Propose, test, and evaluate ideas that improve Zillow customer experiences
  • Lead research activities like user interviews, contextual inquiry, quantitative surveys, diary studies, co-design sessions, concept evaluation, and usability testing
  • Measure the success of products and how they improve customer experiences
  • Present research insights and regularly engage with partners
  • Lead multiple projects independently, prioritize business objectives, and deliver high-quality work on time

About Us

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

What We Offer

  • A competitive base salary and benefits
  • Eligibility for equity awards based on factors such as experience, performance, and location

Requirements

  • Strong communicator with excellent collaboration skills
  • 5-7 years of experience as a user researcher or similar role conducting primary research with consumers and/or in B2B settings
  • Experience working optimally with diverse, cross-functional product teams to guide strategic decisions
  • Experience collaborating with other UX, insights, and consumer analytics researchers, especially for sophisticated/multi-modal studies
  • Experience translating research findings into product improvements and describing why they matter to customers and business
  • Experience defining customer experience opportunities, identifying connections across lines of business, and solving big-picture problems
  • Experience presenting findings, engaging partners in research, and influencing them to take action
  • Experience prioritizing research activities to deliver practical insights and direction quickly

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