Medical Support Specialist

hace 10 horas


Ciudad de México, Ciudad de México Wing Assistant A tiempo completo
Job Description:

At Wing, we're on a mission to redefine the future of work for companies worldwide. We're looking for a skilled Medical Support Specialist to join our team

Duties and Responsibilities:
1. Document new patient and referral intake, ensuring accurate and timely information processing.
2. Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers, ensuring seamless communication and coordination.
3. Input patient information, medical records, and billing data into EMR/EHR systems, maintaining confidentiality and adhering to HIPAA regulations.
4. Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries and concerns.
5. Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional, ensuring exceptional customer service.

Qualifications:
• Bachelor's degree in a medical field or related industry.
• At least 1 year of experience as a Medical Virtual Assistant or similar role.
• Excellent English communication skills (C1 level) for written and verbal interactions.
• Strong understanding of medical terminologies and practices, as well as EHR/EMR systems and troubleshooting technical issues.
• Familiarity with healthcare privacy regulations and ability to maintain patient confidentiality.
• Strong interpersonal skills, with the ability to work effectively in a remote team environment.
• Solid organizational and time management skills, with attention to detail and ability to multitask.
• Tech-savvy, with experience using current technologies like desktop sharing and cloud services.

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
• Bonuses, Tips, and Referral Program

Schedule: 20-40 hours per week
Location: This is a remote job
Salary: This is based on your experience and skills.

Only qualified candidates will be invited to take the assessment and scheduled for an interview.

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