Technical Support Specialist

hace 1 día

Ciudad de México, Ciudad de México Avaya A tiempo completo
About the Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing onsite support of systems in production subsystems and/or software and/or hardware applications to customers or field personnel using remote and telephone diagnostic capabilities.

Key Responsibilities:

  • Provide support for equipment in production, system configurations and updates for medium complexity end users through basic troubleshooting.
  • Includes support for third-party products.
  • Analysis symptoms, records, and data necessary to solve problems of medium complexity.
  • Propose and oversee the implementation of solutions for non-routine incidents reported by customers to ensure the situation is resolved.

Requirements:

  • Bachelor's degree in a technical field; Telecommunications, Electrical Engineering, Computer Science, or equivalent related technical experience.
  • Demonstrable experience managing basic level Operating Systems, Data Bases, HTML protocol, Network systems and communications protocols.
  • Experience in VoIP and SIP technologies or Avaya technical support experience may be considered.

About You

We are looking for a highly motivated and detail-oriented individual who is passionate about providing exceptional customer service and technical support. If you have a strong background in technical fields and are looking for a challenging and rewarding role, we encourage you to apply.

Benefits

We offer a comprehensive benefits package that includes:

  • Comprehensive health insurance plans that include medical, dental and vision for you and your family.
  • Wellness and employee assistance programs.
  • Generous time-off policy.
  • Access to on-demand platforms for continuous learning and development.

Primary Responsibilities

As a Technical Support Specialist, you will be responsible for:

  • Proficient in maintenance of Avaya communication systems including IP/SIP Systems, based technologies converged systems and Contact Centers Solutions.
  • Provides customer with remote support regarding Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, Avaya provisioning software and IP networking. Recording Systems or CC products AES, CMS, Experience Portal, Predictive Dialers.
  • Ability to diagnose trouble on SIP environments / system integrations.
  • Ability to troubleshoot IP/SIP telephony environments, IP protocol traces and integration products.

Experience

Less than one year of experience.

Preferred Certifications

Preferred certifications include:

  • Avaya Aura Communication Manager Support Specialist.

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