Senior National Account Support Specialist

hace 1 mes

Silao, Guanajuato, México Motion A tiempo completo

About the Role

We are seeking a highly skilled Senior National Account Support Specialist to join our team at Motion Industries. This individual will play a crucial role in delivering exceptional support services to our national account business unit.

Job Responsibilities

  • Develop and implement process improvements for customer requests, ensuring timely and efficient resolution.
  • Maintain accurate and up-to-date customer profile and contract data in our system.
  • Configure pricing in the system according to customer agreements and ensure seamless execution.
  • Manage active accounts under each customer agreement and provide regular updates.
  • Collaborate with branches to understand customer agreement roles and responsibilities, providing guidance and support as needed.
  • Respond to branch or management inquiries, resolve issues, and maintain open communication channels.
  • Create engaging presentations for customers, including implementation plans, contract kick-offs, review meetings, and performance data.
  • Generate customized reports for customers, highlighting performance data, cost savings, and other key metrics.
  • Participate in customer meetings, conference calls, and other interactions to foster strong relationships.
  • Perform additional duties as assigned by management.

Requirements

  • A bachelor's degree or equivalent combination of education and experience is typically required.
  • Strong analytical skills, with the ability to analyze complex data and make informed decisions.
  • Excellent written and verbal communication skills, with the ability to effectively articulate ideas and negotiate with stakeholders.
  • Superior interpersonal skills, with the ability to build strong relationships with customers, branches, and internal teams.
  • Familiarity with Microsoft Office, particularly Excel and PowerPoint, is essential for creating presentations and reports.
  • Solid math skills and reading comprehension abilities are necessary for interpreting data and communicating results.
  • A positive attitude, high energy level, and strong organizational and planning skills are critical for multitasking and project management.

Compensation and Benefits

We offer an excellent compensation package, including a salary range of $65,000 - $85,000 per year, depending on experience. Additionally, we provide comprehensive benefits, including healthcare coverage, 401(k), tuition reimbursement, vacation time, sick leave, and holiday pay.

Motion Industries is an equal opportunity employer and conducts its business without regard to protected characteristics. We recruit, hire, train, promote, assign, transfer, and terminate employees based on ability, achievement, experience, and conduct.

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