Desktop Support Specialist
hace 1 mes
We are seeking a highly skilled Desktop Support Specialist to join our team at Sybex Support Services.
Job Summary:
- Provide technical support for client Windows platforms, desktop/end user technologies, collaboration tools, and mobile technologies.
- Collaborate with the Service Desk for end-user break/fix and other support functions.
About the Role:
The successful candidate will have 2+ years' experience in providing technical support in a fast-paced environment. They will be responsible for diagnosing and troubleshooting desktop system, printer, and operating problems, consulting with users on hardware and software questions/issues, and collaborating with other IT teams.
Key Responsibilities:
- Diagnose and troubleshoot desktop system, printer, and operating problems.
- Consult with users on hardware and software questions/issues.
- Collaborate with other IT teams, including Data Center and Network Infrastructure teams.
- Install, maintain, and upgrade equipment and its associated infrastructure.
- Run diagnostic tests to isolate system problems and perform proactive activities.
- Experience with Remote Support technologies, such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC.
- Hands-on experience removing viruses and spyware using various tools.
- Identify, research, and resolve technical problems, including forming an RCA.
Requirements:
To be successful in this role, you will need:
- 2+ years' experience in providing technical support in a fast-paced environment.
- Good working knowledge of Active Directory.
- Excellent customer service and communication skills, including providing VIP support.
- Experience supporting large Windows-based environments to desktop level, with emphasis on Win 7 OS/Office 2010 and Win 8/O365.
- Support of End User for video conferencing units and mobile devices.
Benefits:
In addition to a competitive salary, we offer a range of benefits, including:
- A generous salary package, estimated at $60,000 - $80,000 per year, depending on location and experience.
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
Location:
This role is based in Silao, Gto., Mexico, and requires the ability to commute or relocate before starting work.
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