Data Analyst

hace 4 semanas

Saltillo, Coahuila de Zaragoza, México Steelcase A tiempo completo
Job Summary

We are seeking a highly skilled Data Analyst to join our team at Steelcase. As a Data Analyst, you will play a critical role in providing technological support in a wide range of solutions and platforms to successfully standardize, automate, or systematize data processing.

The ideal candidate will have a strong background in data analysis, business process expertise, and software skills. You will be responsible for extracting customer data from various systems, programs, and internal CRMs to create and maintain ongoing reports, transform the data into meaningful and actionable information, and provide consulting services to propose proactive and assertive information management solutions.

Key Responsibilities:

  • Generate reports for internal teams, customers, and service providers taking into consideration the big picture of the operation.
  • Own CRM and database maintenance, as well as provide advisory for future and new implementations of CRM.
  • Automate simple repetitive tasks while promoting stand-alone solutions when possible.
  • Interpret and compile reporting results with full ownership of the task once handed off.
  • Proactively build relationships with internal consultants, account managers, and local team for better understanding of the operation and seek for potential process improvement opportunities.
  • Proactively analyze processes across all Steelcase Workplace Services organization and propose improvements, automations, and standardizations.
  • Collaborate with Leaders and Analysts to provide a technological point of view and support on complex projects.
  • Document procedures using corporate best practices.
  • Look for ways to benefit one or more teams/processes at once, when possible.
  • Create tailor-made solutions to fulfill processes needs; solutions can range from Excel complex formulas to fully automate repetitive tasks to creating Power BI dashboards.

Requirements:

  • Bachelor's degree: IT, Business, Finance, Administration or related.
  • 1.5+ years' experience in Data Analysis or similar roles.
  • Advanced English is mandatory.
  • Proficient with Microsoft Power BI, Excel Formulas and Macros is a must.
  • Required to be familiar with use of database tools such as SQL Server Management Studio (SSMS).
  • Required proficiency in SQL data manipulation language.
  • Availability to travel; valid Visa and Passport.

Preferred Skills and Competencies:

  • Preferred experience using SAP, HANA, and Bex Queries.
  • Tableau knowledge is a plus.
  • Interest in learning about Salesforce, WordPress, Zen Desk and Azure DevOps.
  • Interest in learning about B2B eCommerce solutions and furniture industry is required.
  • We encourage curiosity, proactiveness and critical thinking.
  • Self-motivated, creative, and innovative team player.
  • Analytical, able to determine appropriate solutions for informational requests.
  • Proven analytical skills with the ability to interpret and draw conclusions from large data sets and make clear recommendations.
  • Ability to use and learn various software programs, to appropriately deliver requested solutions.
  • Knowledge of life cycle of CRM data (Agio), workflows, data rules and maintenance.
  • Proven experience in implementing solutions that enhance internal processes and overall user experience.
  • Problem Solver: will serve as a resource to internal teams in the resolution of problems and issues and will help translate business needs into implementation projects.
  • Ability to handle multiple projects at one time.

About Steelcase:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

About the Role:

This role will join the team supporting the Steelcase e-commerce and business-to-business platform (exchange) in North America. When their availability permits, the Data Analyst role will support the Exchange team in responding to and troubleshooting all exchange site issues and regularly providing suggestions for improving the user experience.

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