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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Kone. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their queries and complaints in a timely and professional manner.
Key Responsibilities- Call Handling: Manage various types of contacts, including alarm calls, test calls, customer calls, and technician calls.
- Call Resolution: Identify and resolve customer issues in a timely and professional manner.
- Communication: Communicate effectively with customers, colleagues, and supervisors to ensure seamless service delivery.
- Reporting: Provide regular reports to supervisors on open callouts and ensure that technicians back-report open jobs.
- Escalation: Escalate customer issues to supervisors or other relevant teams as necessary.
- Excellent Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and colleagues.
- Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve customer issues in a timely and professional manner.
- Teamwork: Work collaboratively with colleagues to achieve team goals and objectives.
- Adaptability: Be adaptable and flexible to changing priorities and deadlines.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a customer-focused individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
