International HR Operations Manager, Global Compliance Specialist

hace 1 mes

Ciudad de México, Ciudad de México Whistle A tiempo completo
About the Role

We are seeking an experienced International HR Operations Manager to join our team. As a key member of our HR operations team, you will be responsible for ensuring compliance with local regulations and laws, communicating these processes across the organization, and executing processes directly with customers and workers where needed.

Key Responsibilities
  • Develop, oversee, and implement the administration and operations of HR programs and policies at each stage of the worker and customer lifecycle, including onboarding, employee status changes, offboarding, transfers, payroll and other compensation changes, benefits enrollment and administration, and offboarding.
  • Build deep knowledge base by building excellent relationships and network with local experts in legal, HR and related fields.
  • Partner with cross-functional teams to create HR-related content, tools, and experiences for internal and external customers.
  • Work through creative and practical solutions to effectively answer complex HR questions and problems that arise from employees and customers; provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback appropriately.
  • Display a high level of professionalism and compassion when working on sensitive customer and employee matters.
  • Explain complicated compliance and HR concepts in simple, user-friendly terms, communicating with both our customers and employees on the ground.
  • Collaborate with Product, Engineering, Compliance, and Legal stakeholders on our product, with an eye towards improving the customer and employee experiences.
Requirements
  • Minimum of 4 years of professional experience in HR customer service, HR compliance customer service, or employee management in specific countries or regions of focus.
  • Proven experience managing complex HR compliance or legal situations with customers and workers.
  • Experience in counseling customers on employment and human resource matters during and at the end of the employee lifecycle.
  • Preference for establishing HR policies and working norms in early-stage environments.
  • Sound judgment in managing employment risk and exposure.
  • Superior written and verbal communication skills.
  • A collaborative, team player with a positive attitude committed to being a business partner to internal customers.
Bonus Points
  • Prior experience working across multiple countries.
  • Specific experience in employer-of-record (EOR) and international products.
  • Multilingual fluency.
About Us

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market.

We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

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