Senior Client Experience Specialist
hace 3 semanas
We are seeking a highly skilled Senior Client Experience Specialist to join our team at S&P Global, Inc. in Custom Index Solutions. As a key member of our Client Services team, you will play a vital role in delivering exceptional support to our clients worldwide.
About the Role:
The successful candidate will have a strong background in client-facing support, with experience working in financial services. You will be responsible for providing expert guidance and support to clients on our index solutions, ensuring seamless interactions and fostering long-term relationships.
Your Key Responsibilities:
- Collaborate with cross-functional teams to develop and implement tailored solutions for clients.
- Deliver high-quality support through phone, email, and in-person interactions.
- Conduct comprehensive needs assessments to identify opportunities for growth and improvement.
- Maintain accurate records and documentation to ensure efficient knowledge sharing and process improvements.
- Develop and deliver training programs to enhance client understanding and adoption of our solutions.
Your Qualifications:
- Bachelor's degree in Finance, Economics, or related field.
- Proven proficiency in English.
- Experience in financial services, preferably in a client-facing support role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
What We Offer:
- A competitive salary range: $85,000 - $110,000 per annum, depending on location and experience.
- A comprehensive benefits package, including health insurance, flexible time off, and retirement plans.
- Opportunities for career growth and professional development.
- A collaborative and dynamic work environment.
About S&P Global
S&P Global is a leading provider of data and research solutions for the global financial markets. Our iconic indices, such as the S&P 500 and the Dow Jones Industrial Average, are widely regarded as benchmarks for market performance. With a presence in over 35 countries, we empower investors and institutions to make informed decisions with conviction.
Join Our Team
We are committed to fostering a culture of diversity, equity, and inclusion. As an equal opportunity employer, we welcome applications from qualified candidates who share our values and passion for innovation.
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