Experience Management Specialist
hace 2 días
Medallia, a pioneer in Experience Management, empowers leading global companies to drive customer satisfaction through its award-winning SaaS platform. Our mission is to help businesses understand and manage experiences for their customers, candidates, employees, patients, citizens, and residents.
We foster a culture that values every person and experience, encouraging our workforce to bring their whole selves to work each day. This diversity is the key to our success, making us more than just a software company. We strive to be known as a company that does the right thing, even in challenging situations or controversies.
The FunctionAs a member of our Professional Services team, you will partner with senior decision-makers at Medallia's largest clients to improve their customers' perceptions. You will work with cutting-edge technology, tackling real business problems and gaining exposure to software implementation and servicing. This role offers a unique opportunity to build relationships, develop your customer-first mindset, and enhance the customer experience for enterprises.
The RoleAs an Experience Management Specialist, you will support the technical design and delivery of solutions for customers. Your expertise with Medallia's product offerings will enable you to deploy tailored solutions meeting customers' needs. You will collect and document technical requirements and specifications in collaboration with senior team members, configure the Medallia platform, and support Quality Assurance (QA), User Acceptance Testing (UAT), and launch processes to ensure successful outcomes.
Responsibilities- Collect customer requirements and create technical specifications
- Configure the Medallia platform to meet customer requirements
- Support QA, client UAT, and launch processes
- Provide support in client meetings by leveraging in-depth knowledge of Medallia's platform capabilities
- Partner with client teams to resolve technical issues/inquiries
Based on industry standards and location considerations, the estimated salary for this position is $80,000 - $110,000 per annum, depending on qualifications and experience. As a valued employee, you will enjoy comprehensive benefits, including medical, dental, and vision coverage, 401(k) matching, paid time off, and opportunities for growth and professional development.
This role is ideal for individuals who are passionate about delivering exceptional customer experiences, have strong analytical skills, and can effectively communicate technical concepts to non-technical stakeholders. If you're looking to join a dynamic team that values innovation, diversity, and inclusion, we encourage you to apply.
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