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Customer Experience Specialist
hace 1 mes
Company Overview:
Aleph Integrated is a dynamic company seeking an exceptional customer experience specialist to join our team. This role requires excellent communication skills, ability to multitask and work in a fast-paced environment.
Salary:$144,000 per year
Job Description:
We are looking for a highly motivated individual to assist customers with our online sign-up process, analyze customer complaints and provide resolutions, verify IDs and sensitive patient information, and maintain HIPAA compliance.
Required Skills and Qualifications:
- 2+ years of customer service experience, phone service preferred
- Excellent written and verbal communication skills
- Ability to type 60+ words per minute
- Excellent time management skills
- Ability to prioritize and meet various deadlines
- Proficient computer skills required
Benefits:
This full-time position offers a competitive salary, remote work location, and opportunities for growth and development.
Others:
As a customer experience specialist at Aleph Integrated, you will have the opportunity to learn about state Cannabis regulations, stay up-to-date with the latest cannabis-related research studies and findings, and integrate this new knowledge into your work.