Cloud Operations Excellence Manager

hace 7 días


San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

About the Role

We are seeking a highly skilled Cloud Operations Excellence Manager to join our team at SAP SE. As a key member of our Global Cloud Infrastructure & Delivery organization, you will play a critical role in driving cloud operation excellence for our Lines of Business (LoBs) and external customers.

Key Responsibilities

  • Develop and maintain trusted advisor relationships with LoB stakeholders and executive sponsors to drive cloud operation excellence.
  • Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.
  • Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and enhance overall customer satisfaction.
  • Facilitate quarterly operational reviews and monthly relationship reviews with LoB stakeholders to confirm ongoing LoB cloud operation goals and strengthen relationships.
  • Gain deep understanding of LoBs' business models, priorities, objectives, and goals to identify potential operational risks and improvement opportunities; funnel insights gained to the appropriate GCID Service Management team units to drive better collaborations and GCID Service adoption.

Requirements

  • Strong experience in business processes.
  • 5+ years of experience in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product.
  • Sophisticated business sense and understanding of underlying drivers/strategy of our customers' business.
  • Proven track record of leading conversations in operational topics and persuading others to act based on requirements and value provided by solutions.
  • Strong executive presence and presentation skills.
  • Handled difficult customers or situations and can demonstrate resolutions.
  • The motivation and flexibility to work in an environment where multiple stakeholders of different/conflicting interests can be involved.
  • Fluent in English (both written and oral).
  • ITIL certification(s) a bonus.
  • Cloud experience with Azure, AWS, or GCP a bonus.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We Value Diversity and Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



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