Cloud Operations Specialist

hace 7 días


San Pedro Garza García, Nuevo León, México SAP A tiempo completo
About the Role

We are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our global customers.

Key Responsibilities
  • Ensure day-to-day quality service delivery
  • Define and track various service KPIs and SLAs
  • De-escalate running escalations
  • Work towards automating various day-to-day operational tasks
  • Plan, set up, implement, and operate SAP technologies to achieve ambitious SLAs
  • Handle on-call duties
  • Improve processes on daily operational activities
  • Drive projects and programs
  • Coordinate and orchestrate work between teams
  • Collaborate with other units within and outside ECS units
Requirements
  • 5+ years' work experience in infrastructure and basis administration
  • 5+ years' experience in service delivery in global teams
  • Experience in handling managed service delivery models
  • Managing operations and 24/7 delivery units
  • Understanding and working experience in SLA/KPI tracking
  • Familiarity with ITIL concepts of service management and root cause analysis
  • Understanding of hyperscalers concepts
  • Working experience in a global team with 24/7 support
  • De-escalation experience on IT incidents and requests
  • Management of multiple activities requiring cross-team coordination
Preferred Skills
  • ITIL certification
  • Project management experience
  • Executive reporting experience
  • Able to communicate successfully at different levels of the organization
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with 200 million users and more than 100,000 employees worldwide, driven by a purpose to help every business run as an intelligent, connected enterprise.

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of equal employment opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.



  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking an experienced Cloud Operations Specialist to join our team at SAP. As a Cloud Operations Specialist, you will play a pivotal role in ensuring the smooth operation of our cloud services and infrastructure.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve various ambitious service KPIs...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP SE. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our customers.Key ResponsibilitiesEnsure day-to-day quality service deliveryDefine and track various service KPIs and...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleSAP is seeking a highly skilled Cloud Operations Specialist to join our Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and achieve...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP SE. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cloud-based services to our global customers.Key ResponsibilitiesEnsure day-to-day quality service delivery and define and track various service KPIs and...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our global operations team, you will play a critical role in ensuring the delivery of high-quality services to our customers.Key ResponsibilitiesService Delivery: Ensure day-to-day quality service delivery, defining and tracking various...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About SAPSAP is a leading provider of enterprise software solutions, helping organizations around the world to run better and improve their performance. Our company culture is built on collaboration, innovation, and a shared passion for making a positive impact.Our TeamThe Hyperscaler Engineering team at SAP plays a critical role in our global public cloud...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Specialist to join our team at SAP. As a key member of our operations team, you will be responsible for ensuring day-to-day quality service delivery, defining and tracking various service KPIs and SLAs, and de-escalating running escalations.Key ResponsibilitiesEnsure day-to-day quality service...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummaryWe are seeking a skilled Cloud Operations Engineer to join our dynamic IT team at SAP SE. As a crucial member of our team, you will play a key role in promoting operational excellence through leading improvements and innovation.Key ResponsibilitiesLiaison with Cloud Providers: Act as the primary interface between our internal teams and cloud...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Drive Cloud Operations ExcellenceWe're seeking a seasoned professional to join our Global Cloud Infrastructure & Delivery team as a Cloud Operations Manager. In this role, you'll develop trusted advisor relationships with Line of Business (LoB) stakeholders and executive sponsors to drive cloud operation excellence.Key Responsibilities:Monitor and report on...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Empowering Innovation Globally At SAP, our culture is centered around fostering creativity and collaboration among our employees. We strive to build a robust foundation for the future while promoting a workplace that values diversity, flexibility, and a commitment to purposeful work. Our environment encourages teamwork, individual recognition, and offers...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Empowering Global Operations At SAP, we are dedicated to fostering an environment that promotes innovation and collaboration. Our culture is built on the principles of inclusivity, flexibility, and a commitment to shaping the future of work. We provide a supportive team atmosphere that emphasizes continuous learning, acknowledges individual achievements,...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Expert to join our Enterprise Cloud Services Delivery team at SAP. As a key member of our team, you will play a pivotal role in ensuring the smooth operation of our cloud infrastructure and delivering exceptional service to our customers.Key ResponsibilitiesEnsure day-to-day quality service...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Our Commitment to Excellence At SAP, we cultivate a culture that empowers our employees to drive innovation and achieve collective breakthroughs. Our daily focus is on establishing a robust foundation for the future while fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven and forward-thinking objectives....


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Operations Excellence Manager to join our team at SAP SE. As a key member of our Global Cloud Infrastructure & Delivery organization, you will play a critical role in driving cloud operation excellence for our Lines of Business (LoBs) and external customers.Key ResponsibilitiesDevelop and maintain trusted...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the Role:We are seeking a highly skilled Cloud Systems Integration Engineer - Observability Specialist to join our global team specializing in Reliability Engineering and Services. As a key member of our team, you will collaborate with DevOps Engineers and Operational Experts to develop and implement cutting-edge Observability solutions powered by Big...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About SAPSAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide to work more efficiently and effectively. With a strong focus on innovation, SAP has evolved from its roots in enterprise resource planning (ERP) software to become a market leader in end-to-end business application software and related...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP SE is seeking a highly skilled SAP Basis and Performance Expert Ecs Enhanced Operations Service Specialist to join our team. As a key member of our Enterprise Cloud Services (ECS) Delivery organization, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP SE is seeking a highly skilled SAP Basis Expert ECS Enhanced Operations Service Specialist to join our team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing strategic customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesEnsure day-to-day quality service delivery and define, track, and...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About SAPSAP is a leading provider of enterprise software solutions, helping organizations around the world to run better and improve their performance. Our company culture is focused on collaboration, innovation, and a shared passion to make a positive impact.Job SummaryWe are seeking an IT Technology Services Specialist to join our team, responsible for...

  • Python Developer

    hace 2 días


    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About UsSAP is a global leader in enterprise software and solutions, helping organizations run better by enabling innovation and growth.Our CultureWe foster a collaborative and inclusive work environment that encourages innovation, learning, and development. Our team is committed to delivering exceptional results and making a positive impact on our customers...