Senior IT Analyst

hace 2 meses


Ciudad de México, Ciudad de México F1605 Franklin Templeton Investment Services (Mexico), S de RL A tiempo completo
About the Role

We are seeking a highly skilled and experienced Senior IT Analyst to join our team at F1605 Franklin Templeton Investment Services (Mexico), S de RL. As a Senior IT Analyst, you will be responsible for providing technical support and expertise to our employees, ensuring that our technology infrastructure is running smoothly and efficiently.

Key Responsibilities
  • Provide technical support and troubleshooting for desktop, laptop, and mobile devices
  • Configure and maintain Microsoft Windows, Office 365, and other software applications
  • Set up and troubleshoot audio-visual equipment and conference rooms
  • Develop and implement standard operating procedures and customer service guidelines
  • Collaborate with the IT team to resolve technical issues and improve overall system performance
  • Provide training and education to employees on new technologies and systems
  • Manage and maintain inventory of IT assets
  • Coordinate and support office moves and user restacks
  • Escalate issues to the appropriate teams and drive to closure
  • Manage ticketing queues to ensure issues are prioritized and actioned
Requirements
  • Bachelor's or higher degree in computer science or related field
  • Minimum of 5 years of experience in a similar role, preferably in a fast-paced and dynamic environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving and critical thinking skills
  • Ability to work independently and as part of a team
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
  • Experience supporting multiple facets of the business in a corporate environment
  • Experience using ServiceNow Ticketing system
  • Domain understanding of the Financial Services industry
About Us

F1605 Franklin Templeton Investment Services (Mexico), S de RL is a leading investment management company that provides a range of financial services to individuals and institutions. We are committed to fostering a diverse and inclusive environment and offer a competitive compensation package and opportunities for professional growth and development.



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