Senior IT Analyst
hace 2 meses
We are seeking a highly skilled and experienced Senior IT Analyst to join our team at F1605 Franklin Templeton Investment Services (Mexico), S de RL. As a Senior IT Analyst, you will be responsible for providing technical support and expertise to our employees, ensuring that our technology infrastructure is running smoothly and efficiently.
Key Responsibilities- Provide technical support and troubleshooting for desktop, laptop, and mobile devices
- Configure and maintain Microsoft Windows, Office 365, and other software applications
- Set up and troubleshoot audio-visual equipment and conference rooms
- Develop and implement standard operating procedures and customer service guidelines
- Collaborate with the IT team to resolve technical issues and improve overall system performance
- Provide training and education to employees on new technologies and systems
- Manage and maintain inventory of IT assets
- Coordinate and support office moves and user restacks
- Escalate issues to the appropriate teams and drive to closure
- Manage ticketing queues to ensure issues are prioritized and actioned
- Bachelor's or higher degree in computer science or related field
- Minimum of 5 years of experience in a similar role, preferably in a fast-paced and dynamic environment
- Excellent communication and interpersonal skills
- Strong problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and Mobile Technologies
- Experience supporting multiple facets of the business in a corporate environment
- Experience using ServiceNow Ticketing system
- Domain understanding of the Financial Services industry
F1605 Franklin Templeton Investment Services (Mexico), S de RL is a leading investment management company that provides a range of financial services to individuals and institutions. We are committed to fostering a diverse and inclusive environment and offer a competitive compensation package and opportunities for professional growth and development.
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