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We are seeking a highly skilled Technical Service Representative to join our team at Nezda Technologies Inc. in Ortigas, Pasig. As a Technical Service Representative, you will be responsible for providing exceptional customer service to our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, Wi-Fi, and speed, and resolving technical support queries via telephone.
Key Responsibilities- Diagnose and escalate faults to ensure timely resolution
- Provide excellent customer service to meet and exceed customer expectations
- Support our Australian Internet and home phone customers with technical issues and queries
- Generic BPO profiles and Telco experience
- At least 1 year minimum experience
- Undergraduate is okay, open to HS Graduate (old curriculum)
- P 30,000 package
- Eligible for hybrid set-up once endorsed to production
Please note that this is a full-time position, and you will be required to report onsite fully during training (4-6 months).