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Marketing Operations Data Specialist
hace 2 meses
Zendesk, a world-class customer service software company, is seeking a motivated and ambitious Marketing Operations Data Specialist to join our Global Marketing Operations team. The Marketing Operations team is responsible for managing our marketing technology stack. Maintaining high-quality data is critical to the success of our programs and campaigns.
Key Responsibilities- Perform data cleansing tasks to ensure data cleanliness and accuracy.
- Develop and implement data augmentation, transformation, and normalization programs to improve data quality.
- Collaborate with cross-functional teams to determine data requirements and deliver integrated solutions to address cross-functional data challenges.
- Monitor and analyze data quality performance metrics to identify areas for improvement.
- Implement data quality enhancements to ensure flawless execution of global marketing campaigns.
To excel in this role, you should have proven experience in marketing operations and data management, the ability to operate in a fast-paced environment, and feel comfortable taking ownership and responsibility.
Basic Qualifications:
- Education and experience in Marketing, Business, or a related field, such as a Bachelor's degree or equivalent experience.
- Experience with marketing automation and CRM platforms (preferably Marketo and Salesforce).
- Advanced proficiency with Excel, advanced marketing and reporting tools, and data sets.
- Excellent analytical and problem-solving skills.
Preferred Qualifications:
- 2+ years of experience in data management techniques, data analytics, business intelligence, or related fields.
- Experience with data orchestration tools, such as Openprise, is a plus.
- Ability to write SQL, or interest in learning.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
