Strategic Business Transformation Expert

hace 4 días


Ciudad de México, Ciudad de México Zendesk A tiempo completo
Job Summary

This role seeks a highly skilled Strategic Business Transformation Expert to join our Enterprise Architecture team at Zendesk.

About the Role

We are looking for an expert who can define and improve critical capabilities across the GTM landscape while assessing and providing recommendations on maturation. The ideal candidate will have experience with design thinking strategies, including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities.

You will partner closely with business and operational team members, IT and engineering to comprehend Zendesk's business architecture and pinpoint areas for improvement, and delineate and roadmap strategies to enhance key capabilities.

Main Responsibilities
  • Define and improve critical capabilities across the GTM (Marketing, Sales, Service) landscape while assessing and providing recommendations on maturation.
  • Arrive at a high level business architecture that helps business partners prioritize and sequence critical initiatives while serving as a link between process and systems.
  • Visualize and create high level value stream and process models that can be used in knowledge sharing and future analysis.

The successful candidate will engage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design, collaborate closely with IT Architects to craft optimal technical solutions to meet business needs and aligning IT strategies.

In addition, you will design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives.

About the Team

Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Requirements
  • 5+ years as a business architect or process architect.
  • Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.
  • Experience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities.

Please note that this is a full-time position, requiring physical presence in Mexico City (CDMX) or Mexico State (Estado de Mexico).

Estimated salary: $80,000 - $120,000 per annum, depending on experience and qualifications.



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