Operations Coordinator
hace 2 meses
At Heartland, a Global Payments Company, we empower entrepreneurs to succeed with our innovative products and exceptional services.
We are seeking an experienced Operations Coordinator to join our team in the Merchant Onboarding area. This role will be responsible for ensuring the end-to-end process for new merchants, generating performance and market indicators (KPIs), and more.
Key Responsibilities:
- Compensate and ensure the integrity of documents in physical files for new clients
- Evaluate post-sale services for requests that require risk assessment
- Register 100% of procedures in the Management base for due control, monitoring, and identification of stages
- Configure parameters for monitoring transactions of Merchants
- Process and attend massive movements of Finance and Operation areas to update rates, blocks, and cancellations
- Record information and generate team performance reports
- Analyze and make decisions on KPIs of the area
- Document weekly and monthly management reports
- Maintain internal procedures of the operation
- Guarantee due compliance with established regulatory frameworks and procedures
- Ensure correct and complete compliance of Credit Policy into E2E UW process
- Assist the technology area for design, development, and operation of the technological platform necessary for automated operation of the area
- Verify Supplier Invoices to authorize Finance to pay them
- Comply with committed service levels
- Administer personnel in charge
Requirements:
- Academic training in Administration, Accounting, Finance, or similar; or 5 years in Acquirer Business environment and knowledge in "Merchant Onboarding Process"
- Intermediate English
- Microsoft office management - Excel advanced
- Results-oriented to achievements and objectives
- Decision-making
- Service attitude
- Teamwork
- Problem-solving
- Negotiation skills and Creativity
- Design and Implementation of strategies
- Analysis capacity
- Leadership
The estimated salary for this position is around $70,000 per year, depending on experience and qualifications.
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