Digital Experience Engineer

hace 1 mes


Ciudad Apodaca, Nuevo León, México Corning A tiempo completo
Job Description

We are seeking a highly skilled Digital Experience Engineer to join our team at Corning.

This role is pivotal in ensuring that all digital interactions are seamless, efficient, and contribute positively to the overall employee experience.

Key Responsibilities
  • Technical:
  • Create customized Nexthink content, including dashboards, investigations, and remote automation, leveraging your technical skills.
  • Analyze data to educate the team and IT department and collaborate on integrations and API automation.
  • Implement Nexthink connectors and APIs for seamless integration with third-party software.
  • Proactive:
  • Monitor metrics and employee sentiment continuously to identify potential issues proactively.
  • Develop proactive improvement plans and automation roadmaps.
  • Work with IT service teams to implement strategies that enhance the digital experience.
  • Sentiment:
  • Gather and analyze employee feedback to identify pain points and preferences.
  • Integrate employee sentiment with technical data to create a balanced DEX strategy.
  • Partner with Service Leads to design and execute targeted engagement campaigns, collecting valuable insights.
Requirements
  • Bachelor's degree in computer science, Information Systems, or equivalent work experience.
  • Relevant technical qualifications/certifications a plus.
  • Minimum of 5 years in EUC and/or DEX engineering roles.
  • Experience working in large corporations and complex technical environments.
  • Proficient in configuring, implementing, supporting, and maintaining various DEX technologies, with a focus on:
    • Nexthink
    • User experience monitoring and analytics
    • Automation of IT services and workflows
    • Proactive issue detection and resolution
    • Integration of the Nexthink solution with existing IT infrastructure
    • PowerShell scripting for automation
    • Experience in survey design.
    • Experience in supporting strategic initiatives.
Additional Desired Skills
  • Familiarity of Microsoft Endpoint Configuration Manager (MECM/SCCM)
  • Windows Platform and troubleshooting
  • M365 Apps
  • Intune
Compensation and Benefits

The estimated salary for this position is $110,000 - $140,000 per year, depending on location and experience.

At Corning, we offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and career development opportunities.

We value diversity and inclusion and strive to create an inclusive work environment where everyone feels welcome and valued.



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