Digital Employee Experience Engineer
hace 3 semanas
About the Role:
The EUC Digital Employee Experience (DEX) Engineer is a highly skilled technical specialist dedicated to enhancing the digital experiences of employees, with a primary focus on Nexthink.
This role is pivotal in ensuring that all digital interactions are seamless, efficient, and contribute positively to the overall employee experience. The DEX Engineer is responsible for the implementation, support, and maintenance of Nexthink, ensuring optimal performance and user satisfaction.
Key Responsibilities:
- Technical: Standardize and manage Nexthink data to drive innovation and improvement initiatives.
- Create customized Nexthink content, including dashboards, investigations, and remote automation, leveraging your technical skills.
- Analyze data to educate the team and IT department and collaborate on integrations and API automation.
- Implement Nexthink connectors and APIs for seamless integration with third-party software.
Proactive: Monitor metrics and employee sentiment continuously to identify potential issues proactively.
Develop proactive improvement plans and automation roadmaps.
Work with IT service teams to implement strategies that enhance the digital experience.
Sentiment: Gather and analyze employee feedback to identify pain points and preferences.
Integrate employee sentiment with technical data to create a balanced DEX strategy.
Partner with Service Leads to design and execute targeted engagement campaigns, collecting valuable insights.
Education & Skills Requirement:
- Bachelor's degree in computer science, Information Systems, or equivalent work experience.
- Relevant technical qualifications/certifications a plus.
- Minimum of 5 years in EUC and/or DEX engineering roles.
- Experience working in large corporations and complex technical environments.
- Proficient in configuring, implementing, supporting, and maintaining various DEX technologies, with a focus on Nexthink, user experience monitoring and analytics, automation of IT services and workflows, proactive issue detection and resolution, integration of the Nexthink solution with existing IT infrastructure, PowerShell scripting for automation, and survey design.
Estimated Salary Range: $120,000 - $150,000 per year, based on industry standards and location.
Benefits: We offer a comprehensive benefits package, including health and well-being benefits, paid parental leave, mental health/substance use, fitness, and disease management programs, companywide bonus and attractive short- and long-term compensation programs, monetary peer-to-peer recognition program tied to our Values, and more.
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