Digital Experience Innovation Leader

hace 1 día


Ciudad Apodaca, Nuevo León, México Corning Inc. A tiempo completo
Job Summary:

We are seeking a highly skilled Digital Experience Engineer to join our team at Corning Inc. as part of our efforts to enhance the digital experience of our employees.

About Corning:

At Corning, we are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential.

Responsibilities:
  • Standardize and manage Nexthink data to drive innovation and improvement initiatives.
  • Create customized Nexthink content, including dashboards, investigations, and remote automation, leveraging technical skills.
  • Analyze data to educate the team and IT department and collaborate on integrations and API automation.
  • Implement Nexthink connectors and APIs for seamless integration with third-party software.
Proactive Responsibilities:
  • Monitor metrics and employee sentiment continuously to identify potential issues proactively.
  • Develop proactive improvement plans and automation roadmaps.
  • Work with IT service teams to implement strategies that enhance the digital experience.
  • Gather and analyze employee feedback to identify pain points and preferences.
  • Integrate employee sentiment with technical data to create a balanced DEX strategy.
  • Partner with Service Leads to design and execute targeted engagement campaigns, collecting valuable insights.
Education & Skills Requirement:
  • Bachelor's degree in computer science, Information Systems, or equivalent work experience.
  • Minimum of 5 years in EUC and/or DEX engineering roles.
  • Experience working in large corporations and complex technical environments.
  • Proficient in configuring, implementing, supporting, and maintaining various DEX technologies, with a focus on:
    • Nexthink
    • User experience monitoring and analytics
    • Automation of IT services and workflows
    • Proactive issue detection and resolution
    • Integration of the Nexthink solution with existing IT infrastructure
    • PowerShell scripting for automation
    • Experience in survey design.
    • Experience in supporting strategic initiatives.
Additional Desired Skills:
  • Familiarity of Microsoft Endpoint Configuration Manager (MECM/SCCM)
  • Windows Platform and troubleshooting
  • M365 Apps
Benefits:
  • $120,000 - $180,000 per year
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
  • A comprehensive benefits package that includes medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.


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