Anti-Fraud Prevention Specialist
hace 1 mes
The Anti-Fraud Prevention Specialist position is responsible for ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.
Responsibilities:- Conduct client verifications, account-related inquiries, and processing transactions, while cross-selling an expansive set of products and services to existing and new clients.
- Resolve inquiries and manage client issues based on the empowerment grid, including but not limited to, waiver of late charges, interest charges, annual fees, and write-offs.
- Make recommendations for temporary line increases as necessary.
- Develop and maintain detailed knowledge of an expansive set of products and service offerings.
- Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed.
- Provide an exceptional client experience, measured by specific metrics.
- Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations.
- 2-5 years of relevant experience.
- Basic level experience in a related role (combination of education/experience).
- Effective written and verbal communication skills.
- Influencing and relationship management skills.
- Proven ability to creatively solve problems.
Education: Bachelor's/University degree or equivalent experience.
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Financial Fraud Prevention Specialist
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hace 1 mes
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