Anti-Fraud Prevention Specialist

hace 1 mes


Ciudad de México, Ciudad de México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo
Job Description:

The Anti-Fraud Prevention Specialist position is responsible for ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function.

Responsibilities:
  • Conduct client verifications, account-related inquiries, and processing transactions, while cross-selling an expansive set of products and services to existing and new clients.
  • Resolve inquiries and manage client issues based on the empowerment grid, including but not limited to, waiver of late charges, interest charges, annual fees, and write-offs.
  • Make recommendations for temporary line increases as necessary.
  • Develop and maintain detailed knowledge of an expansive set of products and service offerings.
  • Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed.
  • Provide an exceptional client experience, measured by specific metrics.
  • Assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations.
Qualifications:
  • 2-5 years of relevant experience.
  • Basic level experience in a related role (combination of education/experience).
  • Effective written and verbal communication skills.
  • Influencing and relationship management skills.
  • Proven ability to creatively solve problems.

Education: Bachelor's/University degree or equivalent experience.



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