Process Analyst

hace 2 semanas


Xico, México Citi A tiempo completo
Job Overview

We are seeking a highly motivated Process Analyst to join our Operations Support team at Citi. As a key member of the team, you will be responsible for providing operations support services and serving as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

About the Role

The successful candidate will be responsible for performing business analysis and documentation of client reports and advises, including:

  • Providing regular status updates for all project participants and creating presentations for steering committee updates
  • Working with Legal & Compliance teams to obtain sign-off on regulatory business requirements
  • Serving as primary liaison between business stakeholders and technology, recommending business priorities by advising on options, risks, costs, prioritizations, and delivery timelines

You will also create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.

Key Responsibilities

This role involves working on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements, performance reporting, advises, letters, notices, and fulfilling clients' necessities while providing an exceptional client experience.

Requirements

To be successful in this role, you will need:

  • Previous relevant experience preferred
  • Proficient in Microsoft Office
  • General knowledge of client reporting across the industry and our competitors
  • Working knowledge of SQL environments and database queries
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
What We Offer

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The estimated salary for this role is $70,000 - $90,000 per annum, depending on location and experience.



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