Business Management Infrastructure Specialist

hace 1 semana


Xico, México Citi A tiempo completo
Job Summary

Citi is seeking a highly skilled Infrastructure Senior Technology Analyst to join our team. As an intermediate level role, this position is responsible for assisting with LAN/WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.

Key Responsibilities
  • Create complex project plans, perform impact analyses, solve high-impact problems/projects, and provide resolutions to restore services
  • Drive Root Cause Analysis (RCA) post restoration of service
  • Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
  • Review requirement documents, define hardware requirements, and examine and update processes and procedures as necessary
  • Provide technical/strategic direction and act as advisor/coach to lower-level analysts
  • Develop projects required for design of metrics, analytical tools, benchmarking activities, and best practices
  • Contribute to technical direction and strategic decisions
  • Exercise independence of judgment and autonomy
  • Act as SME to senior stakeholders and/or other team members
Requirements
  • 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
  • Ability to communicate technical concepts to non-technical audiences
  • Ability to work with virtual and in-person teams and work under pressure or to a deadline
  • Experience in a Financial Services or large complex and/or global environment preferred
  • Effective written and verbal communication skills
  • Effective analytic/diagnostic skills
  • Bachelor's/University degree or equivalent experience
Preferred Qualifications
  • Experience in Financial Planning and Analysis (FP&A) within Infrastructure teams
  • Management of budget, procurement of infrastructure equipment, and workforce management
  • General knowledge of infrastructure
  • Advanced English language skills
  • Liderazgo, excelente comunicación y seguimiento con áreas de infraestructura


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