Customer Service Representative

hace 1 mes


Veracruz, Veracruz-Llave, México Fedex Express Lac A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services.

Key Responsibilities
  • Provide excellent customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
  • Process customer transactions, including sales, returns, and exchanges, while maintaining accurate records and adhering to company policies and procedures.
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction.
  • Participate in training and development programs to enhance knowledge and skills in customer service, sales, and logistics.
  • Perform other duties as assigned by management to support the team and achieve business objectives.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Two years of experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to lift up to 75 pounds and maneuver packages weighing up to 150 pounds with appropriate equipment.
  • Proficiency in English and Spanish languages.
What We Offer

FedEx Express Latin America and Caribbean Division offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are an equal opportunities employer and welcome applications from diverse candidates.



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