Senior Technical Support Specialist

hace 4 semanas


Xico, México Palo Alto Networks, Inc. A tiempo completo

Our Mission

Palo Alto Networks, Inc. is committed to being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We strive to be a company that challenges and disrupts the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We prioritize flexibility and choice in all of our people programs. We've disrupted the traditional view that all employees have the same needs and wants. We offer personalization and give our employees the opportunity to choose what works best for them as often as possible - from wellbeing support to growth and development, and beyond.

Our Work Environment

We believe in the power of collaboration and value in-person interactions. Our employees generally work from the office three days a week, leaving two days for choice and flexibility to work where they feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships.

Your Career

As a Senior Technical Support Engineer, you will engage directly with our valued customers to address intricate post-sales concerns. Your role involves in-depth evaluation of multifaceted scenarios, employing critical thinking to understand methods, techniques, and evaluation criteria for obtaining results. Networking with key contacts beyond your domain of expertise will be routine, and your knack for explaining complex technical issues to both technical and non-technical professionals will be a strong asset.

Key Responsibilities

  • Contribute to technical discussions within cross-functional teams, fostering transparency that drives product improvement, enriches work environments, and enhances cybersecurity.
  • Provide prompt support for our clients, ensuring swift resolution to keep their environments secure.
  • Move swiftly and thoughtfully, providing technical assistance even in high-pressure situations.


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