Technical Solutions Architect

hace 1 semana

Xico, México Zendesk, Inc. A tiempo completo

About the Role

Zendesk, Inc. is seeking a highly skilled Technical Solutions Architect to join our Managed Services team. As a Technical Solutions Architect, you will play a critical role in supporting our customers with subscription services on an ongoing basis, helping them to adopt, expand, optimize and maintain their use of Zendesk products as their businesses grow and evolve.

Key Responsibilities

  • Seek to understand our current & prospective customers' needs and lead technically oriented customer conversations.
  • Work collaboratively with Consultant, Support and Account Management teams to position, present and validate implementation solutions to our actual & prospective customers.
  • Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.
  • Provide feedback and prototype ideas from the field to influence product development.
  • Design, POC and present technical solutions for customer use cases.
  • Suggest validated workarounds to fill product gaps.
  • Lead highly technical discussions on a broad variety of technologies.

Requirements

  • Bachelor's Degree (or equivalent experience) and 1-2+ years of experience delivering consulting services and/or programming experience with languages like Ruby, Python, Java, C#, or JavaScript.
  • Excellent analytical skills, including the ability to meet a business requirement with a technical solution.
  • Strong solution scoping abilities, using our existing solution and influencing new product development.
  • Experience with RESTful APIs, and experience developing applications on the backend (servers and databases) as well as the client side (Android, Web, iOS, etc).
  • Experience developing, selling, or supporting SaaS applications.
  • High energy, passion and positivity - you are someone who sincerely enjoys presenting to and interacting with customers.
  • Experience in a broad variety of technical concepts (web development, web sockets, mobile development, backend development, automation...).
  • Strong communication skills.
  • English proficiency is required.

Nice to Have

  • Experience in global teams.
  • Familiarity with a backend programming language (Ruby, Python, C#, etc.).
  • Hands-on experience with Zendesk products, implementations, configuration, Apps Framework, and SSO.
  • Zendesk Administrator Certification.
  • Zendesk App Developer 1 Certification.

About Zendesk

Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

What We Offer

  • Competitive pay and benefits.
  • Flexible work arrangements.
  • Dynamic parental leave plans.
  • Investment in diversity and inclusion.
  • A culture of enabling conversations and providing appreciative support.

Language

English

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