Community Experience Coordinator
hace 2 semanas
Classpop is a leading marketplace for social experiences, connecting consumers and companies through unique classes and activities. As a Community Team Lead, you will play a crucial role in building and maintaining relationships with community partners, ensuring seamless customer support, and driving business growth.
About the RoleWe are seeking a full-time Community Team Lead to join our operations team, responsible for leading community partners, managing customer inquiries, and identifying process improvements. This role offers numerous growth opportunities and requires strong leadership skills, data analysis capabilities, and excellent communication skills.
Key Responsibilities:- Lead and assist community partners in achieving their goals
- Direct customer service teams to ensure timely and satisfactory responses to customer inquiries
- Set and track Key Performance Indicators (KPIs) for categories and provide feedback to team members
- Monitor bookings, dates, and availability of partners, identifying areas for improvement
- Provide solutions to partner inquiries related to Classpop's services, promoting efficiency and satisfaction
- Support hosts with questions or requests regarding the platform, upcoming experiences, tools, and communication
To succeed in this role, you should have:
- A minimum of 4 years of experience managing community partners
- Ability to perform data-driven analysis in Excel with minimal guidance
- Proficiency in setting and maintaining KPIs
- Excellent verbal and written communication skills
- A positive attitude and willingness to learn and grow in the position
- Resourcefulness, responsiveness, and ability to work efficiently in a home office environment
- Proficiency in Google Suite and Excel
- Experience working with a CRM
We offer a great work environment with a strong and friendly team of co-workers, flexible hours, and the opportunity to work from anywhere in the world. If you're looking for a dynamic and rewarding role, we encourage you to apply.
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