Operations Manager for Global Fulfillment

hace 2 semanas


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

About the Role

We are seeking an experienced Operations Manager to join our Fulfillment Experience Organization. As a key member of our team, you will be responsible for the end-to-end deployment, implementation, and launch of tactical processes that enable our customers to access global products.

Candidates for this role must be capable of diving deep into data to streamline processes involved in import and export, delighting our customers. This role will work closely with broker, couriers, transportation, and other logistics supplier teams to ensure product import to our clients and compliance for global reverse logistics.

Key Responsibilities

  • Ability to make correct decisions at critical times and whilst under pressure.
  • Onboard new logistic service providers based on yearly volume growth.
  • Ensure the custom, import, and export compliance for Global Packages by following company policies and country regulations.
  • Ability to communicate expectations and drive performance of external providers.
  • Capacity to perform complex data analysis and write well-reasoned and data-driven proposals.
  • Innovative with opportunity identification and influence different workstreams to implement improvements.
  • Ability to successfully and simultaneously manage multiple complexities, including regulation changes, business changes to improve customer experience, import/export industry growth.

Requirements

  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Bachelor's degree.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • Spanish and English Fluent.


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