Player Support Specialist

hace 3 semanas


Xico, México Localizationacademy A tiempo completo
Job Title: Player Support Agent

We are seeking a highly skilled and experienced Player Support Agent to join our team. As a Player Support Agent, you will be responsible for providing exceptional customer service to our players, resolving issues, and ensuring a positive gaming experience.

Key Responsibilities:
  • Provide timely and effective support to players via chat and email
  • Resolve player issues and concerns in a professional and courteous manner
  • Collaborate with internal teams to resolve complex issues and improve player experience
  • Stay up-to-date with game knowledge and policies to provide accurate and informed support
  • Meet or exceed performance metrics and quality standards
Requirements:
  • Native reading and writing skills in Japanese
  • Fluent reading and writing skills in English
  • Experience in customer service or technical support
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
  • A dynamic and entrepreneurial work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A collaborative and supportive team


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