HR Digital Solutions Operations Manager

hace 4 días

Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

Ingredion Global Business Services, S.A. de C.V. is seeking an experienced HR Digital Solutions Operations Manager to join our team in Guadalajara SSC, Mexico.

We are offering a competitive salary of $80,000 per year, plus benefits and relocation assistance (if applicable).

Job Description:

As an HR Digital Solutions Operations Manager, you will be responsible for executing and assisting the Manager in coordinating area responsibilities such as reporting, system configuration and maintenance, release management, system security, and audits for Human Resources applications and platforms. You will resolve escalated cases, system inquiries, or issues from customer service representatives / functional specialists.

The ideal candidate will have 2+ years' experience with different Workday Modules' backend operational activities and troubleshooting: HCM, Learning, Performance, Talent Acquisition, Compensation, etc.

Core Responsibilities:

  • Assume a leadership role in the team as a Sr. Analyst/Team Lead, supporting the Manager with team training/skills development, and presentations to different levels of the company regarding KPIs, adoption of systems, various metrics and other necessary topics
  • Support HR technology portfolio (Workday, ServiceNow, etc.), including system configuration, troubleshooting, maintenance, and release management of existing applications and new projects
  • Design and program reports, and conduct analyses to monitor key metrics and drive adoption
  • Create and maintain operational dashboards for metrics/KPIs analysis, control, monitoring.
  • Assist users with Workday reporting inquiries and requests.
  • Identify trends from the users' requests/issues in order to ensure knowledge transfer and implementation of improvement/automatization actions from external research
  • Grant security access to HR systems and tools following security protocols
  • Support new HR technology implementations
  • Support testing efforts related to HR technology
  • Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures
  • Resolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues

Qualified Candidates Will Have:

  • Advanced English level and Spanish fluency. Portuguese is a plus
  • Ticketing systems knowledge or experience. ServiceNow is highly preferred
  • Experience in a Service Center with direct customer/user interaction is ideal
  • Experience creating reports, conducting audits, and interpreting data to conduct analysis
  • Microsoft Power BI or other data reporting/visualization skills and tools is another plus
  • Advanced MS Excel skills and in general of the different MS Office programs
  • University Degree or equivalent experience in a related field
  • Experience in more than one ERP or HCM systems is preferred
  • ADP/Kronos/TRESS or any Payroll system is a plus
  • Experience in UAT testing is ideal
  • Limited travel may be required (travel to USA)
  • Will require occasionally non-standard work hours, supporting EMEA and APAC regions
  • Leadership skills, proactivity, and ability to simplify technical information to communicate to different stakeholders
  • Proven time management skills, and a strong sense of urgency
  • Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
  • Demonstrated ability to communicate verbally and in writing across different levels
  • Customer service orientation
  • Positive Attitude to facing and solving problems

Relocation Available:

No

  • Senior HR Digital Solutions Manager

    hace 1 mes

    Guadalajara, Jalisco, México Pagepersonnel A tiempo completo

    Job Title: Senior HR Digital Solutions ManagerAbout the Role:Pagepersonnel is seeking a Senior HR Digital Solutions Manager to lead and manage the HR digital solutions team. The ideal candidate will have a strong background in HR digital solutions, innovation, and sustainability.Key Responsibilities: Develop and implement innovative HR strategies and...

  • Senior HR Digital Solutions Manager

    hace 4 semanas

    Guadalajara, Jalisco, México Page Personnel A tiempo completo

    About Our CompanyPage Personnel is a global leader in the industrial/manufacturing industry, boasting an international workforce of over 10,000 employees. We are committed to innovation, sustainability, and delivering superior solutions to a diverse range of customers.Job OverviewWe are seeking an experienced HR Digital Solutions Manager to lead and manage...

  • HR Digital Solutions Implementation Manager

    hace 7 días

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    About Ingredion Global Business Services, S.A. de C.V.">We are a leading global ingredients solutions company dedicated to making life's essential needs easier and better. Our Shared Services Center in Guadalajara SSC, Mexico is responsible for providing high-quality support services to our operations around the world.">Job Title: Team Lead, HR Digital...

  • Senior HR Digital Solutions Lead

    hace 3 semanas

    Guadalajara, Jalisco, México Page Personnel A tiempo completo

    About Page Personnel: Page Personnel is a global leader in the industrial/manufacturing industry, boasting an international workforce of over 10,000 employees. They are committed to innovation, sustainability, and delivering superior solutions to a diverse range of customers.Job DescriptionKey Responsibilities:Lead and manage the HR digital solutions team to...

  • Digital Solutions Manager

    hace 3 semanas

    Guadalajara, Jalisco, México Sanmina Corporation A tiempo completo

    Digital Solutions Manager - Key ResponsibilitiesAt Sanmina Corporation, we are seeking a highly skilled Digital Solutions Manager to oversee the successful delivery of IT projects related to Enterprise Applications. The ideal candidate will have in-depth product knowledge and be able to determine suitable solutions for our clients.Key Responsibilities:Manage...

  • HR Digital Solutions Team Lead

    hace 6 días

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Ingredion Global Business Services, S.A. de C.V. is seeking a talented HR Digital Solutions Team Lead to join our team in Guadalajara SSC, Mexico.The estimated annual salary for this role is around $70,000 - $90,000 depending on qualifications and experience.About the RoleWe are looking for a skilled professional to lead our HR technology portfolio,...

  • HR Digital Solutions Team Lead

    hace 2 semanas

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job Summary:The Team Lead for HR Digital Solutions and Reporting Services will be responsible for executing and assisting the manager in coordinating the team and helping solve different requests regarding our HRISs, reporting, Vendor Management, and Content Maintenance.Core Responsibilities:Team Leadership: Assume a leadership role in the team as a Sr....

  • Human Resources Operations Manager for Workday Solutions

    hace 1 semana

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job SummaryIngredion Global Business Services, S.A. de C.V. is seeking a highly skilled Human Resources Operations Manager to oversee the implementation and maintenance of Workday solutions in our Shared Services Center in Guadalajara SSC, Mexico. As a key member of our HR Digital Solutions team, you will be responsible for executing and assisting the...

  • HR Digital Solutions Team Lead

    hace 2 semanas

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job SummarySeeking an experienced Team Lead to oversee the HR Digital Solutions area, responsible for executing and assisting the Manager in coordinating area responsibilities such as reporting, system configuration and maintenance, release management, system security, and audits for Human Resources applications and platforms. Main ResponsibilitiesAssume a...

  • Digital Solutions Team Manager

    hace 1 semana

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    About Ingredion Global Business Services, S.A. de C.V.Ingredion Global Business Services, S.A. de C.V. is a leading company in the food and beverage industry, seeking a skilled professional to join its team as a Digital Solutions Team Manager. This role is responsible for executing and assisting the manager in coordinating area responsibilities such as...

  • Senior Digital Solutions Analyst

    hace 1 mes

    Guadalajara, Jalisco, México Pagepersonnel A tiempo completo

    Job SummaryPagepersonnel is seeking a highly skilled Senior Digital Solutions Analyst to join our team. As a key member of our Technology department, you will play a crucial role in driving technological innovation in the Industrial / Manufacturing industry.About the RoleAs a Senior Digital Solutions Analyst, you will be responsible for identifying,...

  • HR Quality Assurance Manager

    hace 7 días

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job DescriptionWe are seeking a highly skilled HR Quality Assurance Manager to lead testing and quality assurance for Ingredion's HR applications and platforms. The ideal candidate will possess deep functional expertise with core HR processes, major HRIS applications, and employee experience solutions.

  • **Operations Manager**, **Business Operations Manager**, **Team Lead, Operations**

    hace 4 semanas

    Guadalajara, Jalisco, México Csc Solutions A tiempo completo

    About CSC Solutions CSC Solutions is a leading provider of bilingual contact center services. We are seeking a dynamic Operations Manager to spearhead our operations at our Guadalajara office. If you have a knack for overseeing daily operations, leading teams, and driving performance, we'd love to connect you. Key Responsibilities: Team Management: Lead a...

  • Plant Operations Manager

    hace 1 mes

    Guadalajara, Jalisco, México Elvis Eckardt Recruitment &Amp; Sales Solutions Limited A tiempo completo

    About Elvis Eckardt Recruitment & Sales Solutions LimitedWe're a team driven by passion, committed to revolutionizing the way you experience recruitment and HR. With over a decade of hands-on experience, we've honed our craft and specialize in delivering exceptional Recruitment and HR Solutions to SMEs, Start-Ups, and even the industry giants like the Big...

  • Digital Solutions Analyst

    hace 1 mes

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job SummaryThe Digital Solutions Analyst will play a crucial role in maintaining, optimizing, and supporting the Workday HCM, Time and Attendance, and Payroll systems. The overall responsibilities will include hands-on support/implementation of integrations, user security, system architecture maintenance, troubleshooting system issues, data analysis, vendor...

  • Senior Digital Solutions Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Digital Solutions Analyst to join our team at Ingredion Global Business Services, S.A. de C.V.About the RoleThe Senior Digital Solutions Analyst will play a crucial role in maintaining, optimizing, and supporting the Workday HCM, Time and Attendance, and Payroll systems. This includes hands-on...

  • HR Solutions Liaison

    hace 2 semanas

    Guadalajara, Jalisco, México Supportzebra (Fbc Company) A tiempo completo

    We are seeking a highly skilled and bilingual HR Solutions Liaison to join our team at Supportzebra (Fbc Company).As a key member of our support team, you will be the primary point of contact for our Spanish-speaking clients, providing exceptional customer service and ensuring their inquiries are addressed promptly and professionally.Our ideal candidate is a...

  • HR Project Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Flex A tiempo completo

    Job Title: HR Project Manager - Strategic InitiativesFlex is a diversified manufacturing partner that helps market-leading brands design, build, and deliver innovative products that improve the world.We believe in the power of diversity and inclusion, cultivating a workplace culture that views uniqueness as a competitive edge. As an HR Project Manager, you...

  • HR Process Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Beam Suntory A tiempo completo

    Job DescriptionWe are seeking an experienced HR Process Manager to join our team in Jalisco, Mexico.The ideal candidate will be responsible for managing the HR process in PROFOA, including the management and control of the assistance control system, creating reports, and making quick decisions in the HR process.Key Responsibilities:Recruitment of personnel...

  • Digital Solutions Analyst

    hace 4 días

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Ingredion Global Business Services, S.A. de C.V.We are seeking an experienced Digital Solutions Analyst to join our team in Guadalajara, Mexico. This role is responsible for maintaining, optimizing, and supporting the Workday HCM, Time and Attendance, and Payroll systems.About the Role:Maintain hands-on support/implementation of integrations, user security,...