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Operations Supervisor Team Lead

hace 2 meses

Xico, México Citi A tiempo completo
Operations Supervisor Team Lead

The Operations Supervisor Team Lead is a key role within Citi's Operations - Core team, responsible for providing leadership and direction to a team of employees. The primary objective of this position is to ensure the seamless delivery of operations support services in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities:

  • Lead a small team by providing coaching and mentoring to ensure high-performing team members.
  • Perform business analysis and documentation of the current and future state of Client Reports and Advices.
  • Provide regular status updates for all project participants and create presentations for steering committee updates.
  • Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
  • Serve as the primary liaison between the key business stakeholder and technology.
  • Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
  • Create and facilitate training sessions, webcast demos, User Acceptance Test scripts, and business scenarios.
  • Manage and maintain a project plan and act as the project manager for all follow-ups across various departments.
  • Work on multiple projects in parallel, focusing on continued delivery of regulatory client deliverables such as legal statements/performance reporting/advices/letters/notices for the America's region.

Qualifications:

  • Previous relevant experience preferred (combination of education/experience).
  • Proficient in Microsoft Office.
  • Proactive leadership and motivational skills.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Consistently demonstrates clear and concise written and verbal communication skills.

Education:

Bachelor's degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.