Operations Support Senior Supervisor

hace 3 semanas


Xico, México Citi A tiempo completo
Job Title: Operations Support Senior Supervisor

The Operations Support Senior Supervisor is a key leadership role responsible for providing strategic direction and guidance to a team of employees in the delivery of operations support services. The primary objective of this position is to ensure seamless operations support services in alignment with Citi's operations support infrastructure and processes.

Key Responsibilities:
  • Lead and mentor a team of operations support professionals through delegating tasks and responsibilities, and recommending new work procedures to streamline operations.
  • Conduct training, monitor quality and quantity of team work, and provide feedback on performance, including making recommendations on pay increases, promotions, and terminations.
  • Analyze operations information and make evaluative judgments to solve problems.
  • Identify and resolve routine problems and operational issues with broader departmental impact within established procedures.
  • Identify hiring needs to ensure adequate staffing.
  • Serve as a backup for manager, as needed.
  • Exercise independence of judgment and autonomy.
  • Act as a subject matter expert to senior stakeholders and/or other team members.
  • Manage teams and fulfill client needs while providing an exceptional client experience.
Qualifications:
  • 2-5 years of related business experience, including at least one year of supervisory experience.
  • Proficient in Microsoft Office.
  • Proactive leadership and motivational skills.
  • Proven organization and time management skills.
  • Demonstrated problem-solving and decision-making skills.
  • Clear and concise written and verbal communication skills.
Education:

Bachelor's degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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