Debt Recovery Specialist

hace 2 semanas


San Pedro Garza García, Nuevo León, México Johnson Controls, Inc. A tiempo completo
About the Role

We are seeking an experienced Debt Recovery Specialist to join our team at Johnson Controls, Inc. This is a challenging role that requires strong analytical and communication skills.

Responsibilities
  • Coordinate collections calls and emails for accounts that are past due.
  • Analyze risk by comparing credit limit to open balance.
  • Minimize exposure for high-risk customers.
  • Identify disputes on accounts and turn them over to the resolver.
  • Complete daily collections tasks on Collections ERP.
  • Send out welcome information for new accounts.
  • Fill out credit inquiries for customers.
  • Inactivate dormant accounts.
  • Prepare accounts for the litigation team.
  • Prepare aging reports, send, and reprint invoices.
  • Contact customers for remittance information for cash application purposes.
  • Prepare weekly reports of AR accounts and internal escalation with your team.
Requirements
  • Advanced English level (Mandatory).
  • Developed data analytic skills.
  • Prior collections and risk assessment experience (Plus).
  • Demonstrated ability to carry out assignments to their completion.
  • Provide excellent customer service.
  • Ability to establish and maintain effective working relationships with employees and managers.
  • Proactively establish and maintain effective working team relationships with all support departments.
  • Proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
What We Offer

The estimated salary for this position is $65,000 - $85,000 per annum, depending on location and experience.


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