Debt Recovery Specialist

hace 4 días


San Pedro Garza García, Nuevo León, México Johnson Controls A tiempo completo
Job Overview

We are seeking a highly skilled Debt Recovery Specialist to join our team at Johnson Controls. As a key member of our finance department, you will be responsible for ensuring timely payment receipt, reviewing follow-up of payments with customers, and identifying high-risk customers.

About the Role

The successful candidate will coordinate collections calls and emails for accounts past due, analyze risk by comparing credit limits to open balances, minimize exposure for high-risk customers, identify disputes on accounts, and complete daily collections tasks on our ERP system.

Responsibilities
  • Coordinate collections calls and emails for accounts that are past due
  • Analyze risk by comparing credit limit to open balance
  • Minimize exposure for high-risk customers
  • Identify disputes on accounts and turn them over to the resolver
  • Complete daily collections tasks on Collections ERP
  • Send out welcome information for new accounts
  • Fill out credit inquiries for customers
  • Inactivate dormant accounts
  • Prepare accounts for litigation team
  • Prepare aging's, send and reprint invoices
  • Contact customers for remittance information for cash application purposes
  • Prepare weekly reports of AR accounts and internal escalation with your team
Requirements

To be successful in this role, you will need:

  • Advanced English language skills (mandatory)
  • Developed data analytic skills
  • Prior collections and risk assessment experience (preferred)
  • Demonstrated ability to carry out assignments to their completion
  • Provide excellent customer service
  • Ability to establish and maintain effective working relationships with employees and managers
  • Proactively establish and maintain effective working team relationships with all support departments
  • Proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
What We Offer

As a valued member of our team, you can expect a competitive salary of $65,000 per annum, based on your experience and qualifications. You will also have access to comprehensive benefits, including medical insurance, retirement plan, and paid time off.


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