Customer Service Representative
hace 4 días
Flex, a Fortune global 500 company, is a diversified manufacturing partner of choice that helps market-leading brands design, build, and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
The role of Customer Service Representative involves being in charge of communicating with customers and dealing with customer inquiries.
Responsibilities include:
- Handling customer inquiries and resolving issues with care and efficiency.
- Maintaining customer service standards during high-pressure situations.
- Interpreting customer needs and recognizing symptoms, causes, and solutions.
- Identifying situations that require further explanation or training and providing effective solutions.
- Demonstrating clear speaking and writing skills in English and minimizing the use of jargon.
- Tracking relevant metrics and driving action items based on results KPIs.
- Coordinating Orderboard, RMA, CMA, AR, OTD, Sales, and Export Process.
- Validating SOX controls knowledge and understanding prices, incoterms, terms of payment, and agreements.
- Coordinating with the warehouse and logistics area for shipments following shipping instructions requested by the customer.
- Monitoring customer demand, receiving purchase orders, and coordinating with material and production control for the manufacture of models requested by the customer as a priority.
- Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral, and Triangular Invoicing Process.
- Creating CMF, MRF, and PQR.
- Involving in CFT, Operations, and customer meetings.
The ideal candidate will have:
- Advanced English skills.
- A BA/BS degree.
- Previous experience in the manufacturing industry.
- Advanced Excel skills.
- Strong organization and planning skills.
- Experience in a Customer Service-related position.
- Good communication skills.
We offer:
- Competitive Salary.
- Pantry vouchers.
- Saving Fund.
- Christmas bonus.
- Holiday bonus.
- Medical Insurance.
- Life Insurance.
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